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(e) Channel positions of programming carded on the System; and <br /> <br /> (f) Billing and complaint procedures, including the address and telephone <br />number of the Grantor office designated for dealing with cable-related issues. <br /> <br /> (5) Subscribers shall be notified of any changes in rates, programming <br />services or channel positions as soon as possible in writing and in accordance with <br />State and Federal Law. Notice must be given to Subscribers a minimum of thirty (30) <br />days in advance of such changes if the change is within the control of the Grantee. In <br />addition, Grantee shall notify Subscribers thirty (30) days in advance of any significant <br />changes in the information required in paragraph 8.3(d) above. <br />D. Verification of Compliance with Standards <br /> <br /> (1) Upon thirty (30) calendar days prior written notice, Grantee shall respond <br />to a request for information made by Grantor regarding Grantee's compliance with any <br />or all of the standards required in Sections 8.1,8.2 and 8.3 above. Grantee shall <br />provide sufficient documentation to permit Grantor to verify Grantee's compliance for <br />the previous twenty-four (24) month period. Grantee may request, and Grantor shall <br />not unreasonably deny, a request for a reasonable extension of time in which to <br />produce such documentation. <br /> <br /> (2) A repeated and verifiable pattern of non-compliance with the Consumer <br />protection standards of Sections 8.1 through 8.3 above, after Grantee's receipt of due <br />notice and a reasonable opportunity to cure, may be deemed a material breach of the <br />Franchise Agreement. <br /> <br /> (3) In order to determine whether sufficient telephone lines are provided, the <br />Grantor may require, upon thirty (30) calendar days written notice, the Grantee to <br />submit a report verifying the adequacy of its telephone line capacity. If Grantee is <br />unable to provide such a report, Grantor may require that a busy study, traffic study or <br />other study be conducted, at Grantee's expense, if any, by the local telephone <br />company. Should Grantee have its own telephone equipment which can report on <br />telephone line(s) usage, the Grantee may submit such report from its own system. The <br /> <br />18 <br /> <br /> <br />