ORD 1829 - Laserfiche WebLink

charges and equipment charges. Bills shall also cleady delineate all activity dudng the billing pedod, including optional charges, rebates and credits. (2) In case of a billing dispute, the Grantee shall respond to a written complaint from a Subscriber within thirty (30) days. (3) Upon request, Grantee shall provide credits or refunds to Subscribers whose Cable Service has been interrupted for two (2) or more consecutive hours for interruption(s) not caused by the affected Subscriber(s). The minimum credit or refund issued pursuant to this Section shall be equal to one (1) day's charge for Cable Service for the affected Subscriber. In the event Grantee has improperly or inadvertently disconnected Cable Services to a Subscriber, Grantee shall provide for restoration without charge to Subscriber within two (2) days of discovery of disconnection. Grantee shall credit or provide refunds to any Subscriber improperly or inadvertently disconnected from receiving Cable Services for the pedod of time without Cable Service. All credits or refunds for service shall be issued no later than the customer's next billing cycle following the determination that a credit is warranted. For Subscribers terminating service, refunds shall be issued promptly, but no later than thirty (30) days after the return of any Grantee-supplied equipment. (4) Grantee shall provide wdtten information on each of the following areas (i) at the time of the installation of Cable Service, (ii) at least annually to all Subscribers, and (iii) at any time upon request: (a) Cable Services offered; and (b) Prices and options for programming services and conditions of subscription to programming and other Cable Services; and (c) Installation and service maintenance policies; and (d) Instructions on how to use the Cable Service; and 17