SR 05:097 - Laserfiche WebLink

· All financial transactions would continue to be conducted through a Point of Sale (POS) system operated by City staff, with cash and check receipts deposited daily. · Lifetime Tennis plans to host a reception as soon as possible with tennis participants to gather input on future tennis programming ideas and service improvements. · Lifetime Tennis would maintain general liability, automobile liability and workers' compensation insurance for its operations. · All Lifetime Tennis employees would wear appropriate tennis uniforms to project a professional image and be easily recognized by patrons. · Hours of operation would be expanded under this new Agreement. The facility would open at 8:00 am each day as opposed to 9:00 am, and close an hour later (10:00 pm) on Saturday's. As proposed, Lifetime Tennis would be paid 80% of all revenues collected from lessons, leagues, and open play. Lifetime Tennis would also provide a knowledgeable staffperson in the front office to answer tennis related questions and provide advice to customers during hours of operation. Dana Gill, Executive Director of Lifetime Tennis, has committed to be on site at least 25 hours per week during the first year, and a yet to be hired General Manager would be available an additional 20 hours. This would help to provide consistent customer service to those who use the facility. Another element of Lifetime Tennis' proposal is to provide expanded pro shop services at the tennis complex. This would include tennis racquets, grips, socks, tennis balls, and ready to serve snacks. Tennis racquet stringing and grip repairs are new services that would now be provided. The operator would pay $500 per month for the ability to provide these services. During the "Meeting Open to the Public" portion of recent Council meetings, several tennis players have expressed concern that a new operator would further limit court availability for open play, and/or raise tennis fees. The City's current practice is to maintain two (2) courts during regular hours for reservation and/or drop-in play, and Lifetime Tennis would continue that philosophy. Four (4) additional courts would also be available for drop-in play during weekday evenings and weekend mornings. Regarding the issue of fee changes, the operator is obligated to submit an Annual Plan each year for review by the City. That plan would include any suggestions for improvements to the facility, marketing/promotions activities, and recommended price lists for service and/or fee increases. The Parks and Community Services Department would review the proposed fees as part of its continual analysis of all fee based classes and programs. Any fee increases in excess of 20% would require review and approval by the Parks and Recreation Commission and City Council. SR 05:097 Page 4