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Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br /> <br />On time performance is tracked daily using Schedule-Pro software. Monthly and <br />quarterly reports we generated which Include on-time performance. These reports are <br />reviewed by the City of P1easanton staff, Pleasanton Paratransit Task Force members, and <br />Human Services Commission, as well as staff from MTC and ACTIA. PAPCO reviews <br />this report semi-annually. <br /> <br />Describe your policies concerning the maximum time a rider may be on a vehicle. <br />Indicate if there is a maximum time, and if there is a standard for the percentage of trips <br />that must be completed within this maximum time. <br /> <br />The maximum time a rider may be on a vehicle is one (1) hour. As part of the scheduling <br />sotSware criteria, PPS established a one (1) hour maximum ride time. <br /> <br />What are your policies for reserving trips? Describe these for each type of trip below. <br />What advance notice is required or allowed, are there limits on availability, etc. <br />Individual trip reservation: <br />A trip can be scheduled up to two (2) weeks in advance. Most individuals reserve round <br />trips with PPS. The important thing to remember is that PPS is not an unlimited resource. <br />Rides are reserved on a first call-first served basis. Over 800 riders use PPS, so the futher <br />in advance a trip is reserved, the easier it is for the dispatcher to schedule an appropriate <br />time. <br /> <br />Subscriptions (Standing orders): <br />Reservations for subscription or (standing orders) are very limited and include primarily <br />Adult Day Care and dialysis clients. Approximately 14% of the current PPS rides are <br />subscribed. <br /> <br />Group/program trips: N/A <br /> <br />Same day trips: <br />Due to service demand, PPS is not able to take same-day reservations. <br /> <br />How far in advance is a rider required to cancel a trip before a no show is counted? What <br />is your policy concerning riders with repeated no shows or late cancellations? <br /> <br />Riders should call PPS as soon as they know of a cancellation or a change to their <br />reservation. Because last minute changes can severly disrupt service to other passengers, <br />riders must call at least 24 hours before the scheduled trip to make a change or <br />cancellation. Changes to reservations will be accomodated on a space-available basis. <br /> <br />Repeated no shows or cancellations are important issues for this program. PPS recognizes <br />that emgerencies arise, but riders who do not cancel their trip at least 24 hours in advance <br />will be considered "no shows". Pdders who have three (3) "no shows" within a three (3) <br />month period may be temporarily suspended from future service. <br /> <br /> Page 6 of 15 <br /> <br /> <br />