SR 05:095 - Laserfiche WebLink

Alameda County Transportation Improvement Authority Special Transportation for Seniors and People with Disabilities Provide information about your program's meal delivery service in the table below, including funding allocations in the current fiscal year and next year (claim year), the length (in years) that you have used Measure B funds for meal delivery, and how you plan to fund your program if faced with revenue shortfalls. Measure B Fundin for Meal D~ Estimated Measure B Funding for Meal Delivery Service - next fiscal year Describe your driver training program. Monthly staff meetings are held and include all paratransit staff (dispatchers, drivers and office assistant). As part of these meetings, on-going training opportunites are scheduled. Training topics includ: communication skills development workshop, review of daily inspection procedures, review of wheelchair tie down procedures, CPR and 1st aid certification, update on senior support programs, review of the City ofPleasanton S~nior Scholarship Program, and disability awareness training. On-going outside service agency staff, such as Senior Support Programs of the Th-Valley and Spectnun Home Delivered/Congregate Meals Program, also provide updates on the services available to clients. Describe your policies concerning timely pick ups or drop offs, including what window is allowed, if there is a standard for the percentage of pick ups or drop offs that must occur within the window, the policy concerning early pick ups, and whether there is a maximum amount of lateness after which a provider no-show or missed thp is counted. On-time performance standards were developed using ADA guidelines and focus on a pick-up window of 15 +/- minutes of stated times. The PPS Task Force standard is that 90% of all pick-ups shall occur within that 15 minute (+/-) window. A completely missed trip shall be noted as a pick-up made more that one (1) hour late. PPS standard is not more than 24 missed trips per year. Page 5 of 15