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Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br /> <br />Narrative Response for C and D above: <br />As part of the annual planning process, PPS users are currently completing a <br />program/service evaluation. Over 800 surveys were sent out to riders on March 1, 2005, <br />with a completion date of March 31, 2005. A summary of the findings will be included in <br />the ACTIA end of year report. Anyone completing this survey will receive a free <br />paratransit ride. <br /> <br />Staff also presented Tri-Valley statistical information to the PPS Task Force at its <br />January 21, 2005 meeting. The PPS Task Force members wanted to understand the future <br />demographic trends affecting paratransit services. For PPS, there has been a consistent <br />and steady 5% increase in service demand each year. With 10.9% (6,940 residents over <br />60 years of age), Pleasanton continues to age. 1,632 of those 65 plus living in P1easanton <br />are disabled. Approximately 19.5% of the households have individuals 65 years and <br />older. These demographics will continue to impact the need for paratransit services in <br />suburban areas such as Pleasanton. <br /> <br />Staff completed a report on the implications of two new health care providers in the PPS <br />service area. This report assisted staff in projecting the demand for services to these areas <br />and allowed for adjustments to the paratransit schedules. <br /> <br />An example of how the planning process is connected to the service plan involved the <br />purchase of three (3) new vehicles. Through customer feedback, staff purchased buses <br />that better met clients' needs. <br /> <br />The PPS service area was expanded in FY 2004-05 to include two (2) new medical <br />facilities. Through careful planning, PPS staffwas able to meet the clients' need for rides <br />to these new health care facilities. <br /> <br />· What needs or priorities have been identified that will be met by proposed service <br /> changes? <br /> <br />· What needs or pfiorities will still not be met even after implementing proposed service <br /> changes? <br /> <br />· How many potential riders do you estimate will use this service this coming fiscal <br /> year? <br /> <br />Response: <br />The City of Pleasanton Paratransit Task Force continues to evaluate the service delivery <br />system and clients' needs. With over 67% City General Fund support, it is critical that the <br />service meets residents~ needs. <br /> <br />Some service changes that occurred in FY 2004-05 that benefited riders included: <br /> <br />· Purchase of three (3) replacement vehicles to maintain quality services. <br /> <br /> Page 9 of 15 <br /> <br /> <br />