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[DRAFT] <br /> <br />15 | P a g e <br /> <br />• Library Member – An individual with an active Pleasanton Public Library card <br />who has access to borrowing materials. <br />• Library Records – Any documentation related to a library member’s account, <br />including borrowing history, personal information, and communications with the <br />library. <br />• LINK+ – A resource-sharing network that allows library users to borrow materials <br />from participating academic and public libraries across California and Nevada. <br />• Loan Records/Checkout History – A record of materials borrowed by a library <br />member. <br />• MAC Address (Media Access Control Address) – A unique identifier assigned <br />to a device’s network interface, used for network management and security. <br />• Memorandum of Understanding (MOU) – A formal agreement outlining <br />responsibilities between organizations, such as the Library and the Pleasanton <br />Unified School District. <br />• Mobile Hotspots – Portable devices that adult library members can borrow to <br />access the Internet through a vendor’s cellular network. <br />• Network Diagnostics – The process of analyzing network performance and <br />identifying technical issues to ensure reliable and secure internet access. <br />• Online Catalog – The Library’s digital system where members can search for <br />materials, place holds, renew checkouts, and manage their accounts. <br />• Operating System (OS) – The software that manages a device’s hardware and <br />software resources (e.g., Windows, macOS, Android, iOS, ChromeOS). <br />• Personally Identifiable Information (PII) – Any data that can identify an <br />individual, such as name, address, phone number, or email. <br />• Phishing – A type of cyberattack where scammers attempt to obtain sensitive <br />information through emails, messages, or websites. <br />• PIN (Personal Identification Number) – A secure code set by a library member <br />that allows access to their online account and self-service features. <br />• Integrated Library System (ILS) – A library software used by staff for item <br />cataloging, circulation, patron records, acquisitions, and statistical reports. <br />• Public Records Act (CPRA - California Public Records Act) – A state law that <br />allows public access to government records but exempts library user records <br />from disclosure. <br />• Retention Schedule – A policy outlining how long the Library keeps certain <br />records before securely deleting them. <br />Page 27 of 34