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[DRAFT] <br /> <br />14 | P a g e <br /> <br />• Borrowing History – A record of past checkouts by a library member, which is <br />only stored if the member manually enables this feature in their online account. <br />• Browser – A software application used to access websites and online services, <br />including the Library’s online catalog. <br />• Children’s Internet Protection Act (CIPA) – A federal law requiring internet <br />filtering on library public computers to block inappropriate content for minors. <br />• City IT – The City of Pleasanton’s Information Technology department, <br />responsible for managing and securing the City’s technology infrastructure. <br />• Cloud Services – Online data storage and computing services used to store <br />information securely, including patron data protection and backup. <br />• Collection Agency – A third-party agency that manages overdue or lost library <br />materials and associated fees. <br />• Connection Timestamps – Records of the time and date a device connects to <br />and disconnects from a network, used for performance monitoring. <br />• Cookies – Small data files stored on a user’s device by a website to track and <br />improve user experience. These can often be disabled in browser settings. <br />• Customer Relationship Management (CLM) system – The Library’s help desk <br />system for managing and responding to patron inquiries. <br />• Cybersecurity – Measures taken to protect digital data and network <br />infrastructure from unauthorized access, hacking, or cyber threats. <br />• Data Practices – Policies and procedures governing how personal and library- <br />related data is collected, stored, shared and deleted. <br />• Data Purge – The process of securely deleting personal or sensitive data when it <br />is no longer needed. <br />• eCards – Temporary digital library cards that provide access to online resources <br />for a limited period before requiring full registration. <br />• Encryption – A security process that encodes electronic data to protect it from <br />unauthorized access. <br />• People Counting Software – A system that utilizes sensors to track foot traffic in <br />the Library. <br />• Web Analytics – Web analytics services track and report website traffic, user <br />interactions, and other data. <br />• Internet Filters – Software tools that restrict access to certain online content, <br />used in libraries to comply with CIPA requirements. <br />Page 26 of 34