Library Commission Agenda Packet 12052024

6 | Page Library holds are shelved in a public area. Each hold contains a slip with the name of the member who placed the hold. Library members may contact the library if they prefer to come to the Member Services desk to pick up their hold from placement in a staff area. The library will not share information about members’ use of the library with others, except when: • Library members provide written permission to share their library account information with another person • Members elect to link their library accounts using the “association function” in the Polaris library software • Members consent to share information with a third party to provide a library service • Members receive a request from the parent or legal guardian (in the case of children under the age of 14) • Members work with City employees and contractors to collect overdue materials and fees from a delinquent library account • Pleasanton Public Library receives a warrant, subpoena, or other court-issued legal order from law enforcement. Members can allow another individual to check out materials on their behalf. Both the member and the selected individual would come to the library to set this up. This will provide the other individual with limited access to their library account, including the physical address, email address, and phone number. Members can come to the library to request that staff remove the other individual from the account at any time. If a library member is younger than 14 years old, a parent or legal guardian can access their library record. When a child turns 14, a parent or legal guardian will no longer have access to their library account unless the child provides written permission to share information with parents and legal guardians. Under California State law, the library may only share library records with law enforcement if they have a valid subpoena, warrant, or other court order. The library will also not make library records available to government agencies unless they have a valid subpoena, warrant, or court order. Library Administration manages all requests for library records. Third-party library services may also share information with others according to their privacy policies. California law requires third parties acting on behalf of the library to protect the privacy and confidentiality of library data. The “Third Party Library Services” section provides more information. How the Library Secures Privacy Pleasanton Public Library takes reasonable actions to secure library member records. Page 13 of 27