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Fee Waivers <br /> • Fees may be waived for library members due to special circumstances, such as, <br /> but not limited to technical difficulties with the circulation system, lost items that <br /> have been recovered, workflow constraints at the returns outlet, emergency <br /> facility closures, and Library Commission-approved fee amnesty days. <br /> • When determining individual fee waivers, library staff may consider any number <br /> of reasonable factors, including, but not limited to a library member being <br /> unaware of library policies with regard to fees; a library member who is unable to <br /> pay the entire amount owed due to personal hardship; personal emergencies and <br /> extenuating life circumstances; or a library member who has paid a fee and can <br /> provide supporting documentation. <br /> • Member Services staff assess the damage of a returned item. If the damage is <br /> beyond normal wear and tear, such as pages missing, liquid damage, animal <br /> damage, etc., staff will notify the library member about the damage and bill the <br /> library member for the replacement cost. <br /> • All items subject to material replacement are kept in the library for six months for <br /> library members to review before an item is paid for. <br /> • If a library member disputes the charge of a damaged library item, the library <br /> member can discuss the item with Library Administration for further review. <br /> LINK+ Lending Service <br /> • The LINK+ lending service is a collaborative system that allows Pleasanton <br /> Public Library members to borrow materials from participating public and <br /> university libraries in California. <br /> • Fines and replacement fees on these materials will continue to be charged per <br /> the LINK+ consortium agreement. <br /> Approved by the Library Commission, October 5, 2023. <br /> Adopted by the Pleasanton City Council, November 7, 2023. <br />