RES 231429 - Laserfiche WebLink

Material Recovery Fee Timeline 30 days after due date: • If an item is not returned within 30 days after its due date, a material replacement fee will be assessed, which is the retail price of the item plus a $5 processing fee. The library member's account will be temporarily suspended. • If an item is reported lost, a material replacement fee will be assessed, which is the retail price of the item plus a $5 processing fee. The library member's account will be temporarily suspended. • If an item is damaged, a material replacement fee will be assessed, which is the retail price of the item plus a $5 processing fee. The library member's account will be temporarily suspended. • If the item is returned in good condition during this period, the material replacement fee and processing fee will be removed, including the temporary suspension on the library member's account. • If the item is damaged, the library member can pay the material replacement and processing fee, which will remove the temporary account suspension. • If the item is lost, the library member can pay the material replacement and processing fee, which will remove the temporary account suspension. 60 days after due date: • If the library member does not return an item within 60 days after being assessed the material replacement fee and processing fee, the library member will receive a collection agency notification for the total fees owed, which is the retail cost of the item including the processing fee plus a collection agency fee. • The materials recovery process allows up to a total of 123 days' to return or pay for an item before the account is referred to the collection agency. Purchasing a replacement item to eliminate the lost/damage cost is not accepted due to edition and cataloging issues. Material Replacement Refunds • The replacement cost of the item is refundable, minus the processing fee, if it is returned in good condition within 90 days of the paid date, with the exception of LINK+ items. • Refunds are issued in the form of a check payable to the library member and mailed to the address on file in the library card account. Total days depends on type of item, whether item was on hold, and renewals.