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Powered by <br />Contract ID- NA 2022 Page 2 of 8 <br />Mobile Apps iOS & Android <br />(IPS-10-Mobile) <br />Integrated via SEW SCM Utility branded mobile apps deployed and maintained in Apple and <br />Google app stores. <br />Automated IVR (Inbound) <br />(IPS-IVR) <br />To be priced upon request. <br />24-hour automated phoneline accessible for end consumers to <br />make payments over the phone using automated interface. <br />Inbound calls only. <br />4. Other Plans and Subscriptions <br />Product Name Fee Description <br />24 Hour Support To be priced upon request 24X7 support for technical support after hours and on weekends. <br />Onsite Training To be priced upon request <br />______________ Days of Onsite Training <br />Conducted in the “train-the-trainer” format. <br />Additional days may be purchased as necessary. Expenses <br />incurred for training to be billed at actual costs. One (1) day of <br />Onsite Training may not be split into additional/separate days. <br />Pay Smart Chat To be priced upon request <br />Pay Smart Chatbot – Bill <br />Payment To be priced upon request <br />Live Agent Add-on for agent <br />hand-off To be priced upon request <br />All subscription fees for products selected above are paid annually upfront. <br />5. Acceptance and Authorization <br />Customer Provider <br />Signature: Signature: <br />Name: Name: <br />Title: Title: <br />Effective Date: Date: <br />Harman Sandhu <br />President <br />      <br /> <br />   <br /> <br />DocuSign Envelope ID: ECD87DF2-0011-4B03-98B4-83FFFE6EE4F0DocuSign Envelope ID: 2151E2A1-A7DD-4CDB-946C-16B728322856