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A.Manage your personnel and responsibilities for this project (for example:ensure <br />personnel complete any self-paced training sessions,configuration,validation or <br />user acceptance testing); <br />B.Ser ve as the interface between OpenGov and all your departments participating in <br />the project; <br />C.Administer the Appendix A-2:Change Order Process with the Project Manager; <br />D.Participate in project status meetings; <br />E.Obtain and provide information,data,and decisions within five (5)business days of <br />OpenGov ’s request unless you and OpenGov agree in writing to a different response <br />time; <br />F.Resolve deviations from the estimated schedule,which may be caused by you; <br />G.Help resolve project issues and escalate issues within your organization,as <br />necessar y;and <br />H.Create,with OpenGov ’s assistance,the project plan for the performance of this SOW <br />which will include the activities,tasks,assignments,milestones,estimates,and <br />duration. <br />2.7.Completion Criteria <br />OpenGov will have fulfilled its obligations under this SOW when any of the following first <br />occurs: <br />A.OpenGov accomplishes the activities set forth in “OpenGov responsibilities”section <br />and delivers the Materials listed,if any;or <br />B.The End Date,as agreed upon between the Customer and OpenGov during project <br />planning,is reached. <br />2.8.Estimated Schedule <br />OpenGov will schedule resources for this project upon signature of the order form.Unless <br />specifically noted,the OpenGov assigned project manager will work with Customer Project <br />Manager to develop the project schedule for all requested deliverables under this SOW. <br />OpenGov reserves the right to adjust the schedule based on the availability of OpenGov <br />resources and/or Customer resources,and the timeliness of deliverables provided by the <br />Customer. <br />The Ser vices are currently estimated to start within two (2)weeks but no later than four (4) <br />weeks from signatures,unless other wise agreed upon between the Customer and OpenGov, <br />and have an estimated end date of June 2024 (“Estimated End Date”).The End Date will be <br />agreed between Customer and OpenGov during project planning. <br />2023 Statement of Work v2.1 <br />7 <br />DocuSign Envelope ID: B15D270E-E3B1-4F57-8C92-589FF8DAFA15DocuSign Envelope ID: 2B2F7267-322F-4A10-85EF-ADB56278A499