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2.2.Facilities and Hours of Coverage <br />OpenGov will: <br />A.Perform the work under this SOW remotely,except for any project-related activity <br />which OpenGov determines would be best performed at your facility in order to <br />complete its responsibilities under this SOW. <br />B.Provide the Services under this SOW during normal business hours,8:30am to <br />6:00pm local time,Monday through Friday,except holidays. <br />C.Use personnel and resources located across the United States,and may also <br />include OpenGov-trained stang contractors to support the delivery of services. <br />2.3.Key Assumptions <br />The SOW and OpenGov estimates are based on the following key assumptions.Deviations <br />that arise during the proposed project will be managed through the Appendix A-2:Change <br />Order Process,and may result in adjustments to the Project Scope,Estimated Schedule, <br />Charges,and other terms. <br />General: <br />A.Individual software modules are configured based on discussions between OpenGov <br />and Customer. <br />B.All training,working sessions,and configuration is completed remotely,unless <br />other wise specified in appendix <br />C.Customer will gather and provide all applicable Prerequisite Data Checklist items <br />prior to the first project working session being held. <br />D.Customer will validate and sign off on each deliverable in Appendix B:Deliverables. <br />E.Go Live date will be agreed and signed off between the Customer and OpenGov <br />project manager during project planning. <br />F.Customer will sign off on the Solution Acceptance prior to Go Live. <br />G.OpenGov best practice is to not exceed tested limits of the product. <br />2.4.Exclusions <br />A.Non-Financial Integrations <br />2.5.OpenGov Responsibilities <br />2.5.1.Activity 1 –Project Management <br />OpenGov will provide project management for the OpenGov responsibilities in this SOW. <br />The purpose of this activity is to provide direction to the OpenGov project personnel and to <br />provide a framework for project planning,communications,reporting,procedural and <br />contractual activity.This activity is composed of the following tasks: <br />Planning <br />OpenGov will: <br />2023 Statement of Work v2.1 <br />4 <br />DocuSign Envelope ID: B15D270E-E3B1-4F57-8C92-589FF8DAFA15DocuSign Envelope ID: 2B2F7267-322F-4A10-85EF-ADB56278A499