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BACKGROUND In 2011, the City launched the Accela software system to manage land use and community development activities including permitting, inspections, zoning, project planning, and code enforcement. Most recently, in 2020, Council authorized the City Manager to enter into a three-year license agreement with Accela. At that time, staff anticipated that during the three-year term the City and Accela would plan for and initiate a migration to Accela's cloud-based system. However, during the past three years, priority ultimately was assigned to other efforts, including launching Accela Citizen Access (ACA) for digital building permit submittals, DigEplan for electronic plan review, and SolarApp+ for streamlined photovoltaic permitting. In August 2023, Accela notified staff that it will no longer provide maintenance for use of the existing on-premise (non-cloud-based) platform effective June 30, 2025. This maintenance includes updates, service packs, and patches to maintain and enhance the product. While Accela will not provide new updates or patches after June 30, 2025, it will continue to provide support for the existing on-premise platform until December 31, 2025. DISCUSSION In addition to discontinuing service and support of on-premise systems, Accela will now only offer annual renewals until December 2025. While staff anticipates migrating Accela to the cloud-based platform in the coming year, there may be a need to exercise an additional one-year extension in 2024, allowable under the existing agreement, if the project requires additional time and resources to complete. Staff recommends the City Council approve and authorize the City Manager to execute the attached Order Form to continue the agreement with Accela for one year. The attached Order Form covers the period of December 14, 2023 through December 13, 2024, and continues the existing license, maintenance and support services provided by Accela. Continuing the existing software service with Accela will enable the City to move forward with the planned migration to a cloud-based system over the next year while maintaining the functionality of ACA, DigEplan and SolarAPP+ that have been rolled out over the past two years. Accela continues to perform well with these integrated software systems and supports the continued modernization and streamlining of the City's Permit Center processes. STRATEGIC PLAN ALIGNMENT Approval of this action advances the Citywide ONE Pleasanton strategic plan goal of Optimizing Our Organization, Strategy 2 — Procure and integrate critical software platforms across departments for effective use by City staff and the public. While the Accela software itself is not new to the City, the licensing agreement with Accela has allowed for recent implementation of a number of other critical software platforms which integrate with the Accela system, including DigEplan and SolarApp+, as well as Accela Citizen Access for self-service online permit application submittals by the public. Continuing the license agreement with Accela allows for opportunities to continue to modernize processes in the Permit Center. Page 2 of 3