RES 231417 - Laserfiche WebLink

EXHIBIT A 4.7 The Contractor shall remove from the job site any employee for reasons of misconduct or security or as directed by the COR or CO. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service. 4.8 Contractor Employee Compliance. The Contractor shall ensure that Contractor's employees entering the VA facility observe and comply with all VA policies, regulations, and procedures concerning fire, safety, environmental protection, sanitation, security, traffic, parking, and "off limits" areas. 5.0 Quality Control Plan (QCP): 5.1 The Contractor shall establish a complete quality control program to ensure that all requirements are provided for, as specified in all sections of this contract. One copy of the Contractors QCP shall be provided to the COR for review prior to contract performance. The Contractor's QCP shall include but not be limited to the following: 5.1.1 A statement describing how the Contractor will meet the basic requirements of this contract (i.e. staffing levels, time to respond to an incident, equipment requirements) shall be provided to COR 15 days after effective date of Contract award and whenever there are major turnover of personnel. A major turn-over would be determined by the COR. 5.1.2 A method for identifying deficiencies in the quality of services performed before the performance deficiency becomes unacceptable. 5.1.3 A method of recording or logging the daily activities of the contractor, which would demonstrate the Contractor's ability to maintain the minimum requirements of this contract. 5.1.4 The Government will monitor the contractor's performance using the Contractor's QCP and the Government's Quality Assurance Surveillance Plan (QASP) as established by the COR. 6.0 Reports: 6.1 The Contractor shall submit reports as required by the Scope of Work and all applicable provisions and clauses as follows: 6.2 Designation of Contract Manager shall be submitted to the COR within 10 days after award of contract. 6.3 Certification of the Contractor to meet mandatory requirements shall be provided to the COR before performing services. 6.4 Written schedule of training program shall be provided upon request by the COR. 6.5 The Quality Control Program shall be provided 15 days after Contract effective date. 6.6 Incident reports are due to the COR 48 hours after every incident at Livermore Division. The incident report shall be submitted in writing to the COR. 6.7. Personnel rosters shall be provided to COR on the effective start date and whenever there are updates. 7.0 Security Requirements: Page 8 of 33