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8/9/23, 3:41 PM Fair and Secure Housing Project <br />https://www.zoomgrants.com/rapp2.asp?rfpid=3776&propid=380588&dtype=official&ftype=&f=3/10 <br />number of clients we expected to reach decreased in the last half of last year. We learned that because this is our first time <br />contracting with the City of Pleasanton, we will need to make continued outreach efforts to expand the number of tenants <br />who are aware of our services. We are pleased to report that these outreach efforts have greatly helped, which is shown by <br />the fact that we are on track to reach our consult deliverables. We plan on continuing these outreach efforts. <br />Additionally, we have shared a direct referral form with the City of Pleasanton’s Housing Division, as well as partners such <br />as CityServe of the Tri-Valley. By nurturing these partnerships, we have been able to streamline the process for tenants in <br />need to access our services. We are also planning on hosting a “train the trainer” presentation for CityServe staff to train <br />them on tenants’ rights, so that they know what to look for and how to make high-quality referrals. <br />We also plan to explore more outreach partnerships to ensure that other organizations serving Pleasanton clients are aware <br />of our services. We continue to conduct countywide workshops and distribute flyers advertising our services in the Tri- <br />Valley area. <br />Report 2 <br />During the last contract, we realized that we needed to increase our direct outreach efforts in Pleasanton because the <br />number of clients we expected to reach decreased in the last half of last year. We learned that because this is our first time <br />contracting with the City of Pleasanton, we will need to make continued outreach efforts to expand the number of tenants <br />who are aware of our services. We are pleased to report that these outreach efforts have greatly helped, which is shown by <br />the fact that we exceeded our consult deliverables. We plan on continuing these outreach efforts. An important part of our <br />outreach efforts is holding monthly Know Your Rights presentations at the Livermore Multi Service Center, which is open to <br />all Tri-Valley residents and is advertised to all Tri-Valley residents. These presentations are essential for building community <br />knowledge about tenants’ rights and Centro Legal’s services to empower tenants and ensure that they know where to go if <br />they do face an eviction threat <br />Additionally, we have shared a direct referral form with the City of Pleasanton’s Housing Division, as well as partners such <br />as CityServe of the Tri-Valley. By nurturing these partnerships, we have been able to streamline the process for tenants in <br />need to access our services. <br />We are confident that Pleasanton tenants know that we are there for them, and will turn to us if they face eviction. <br />6. Describe any trends or emerging needs you are observing in your program/project, as well as new opportunities <br />your organization is pursuing. <br />Report 1 <br />By far, the most common trend we are seeing among Pleasanton tenants is uncertainty about when the Alameda County <br />moratorium protections will end and what that means for their rights currently. In many of those cases, we observed <br />landlords attempting to evict tenants by serving illegal eviction notices claiming bases for eviction that are illegal under the <br />Alameda County eviction moratorium. Additionally, the Pleasanton tenants we have assisted have experienced multiple <br />forms of harassment, including continued threats of eviction. We know that empowering tenants with information about <br />their rights under the eviction moratorium and the tools to assert them is the best thing we can do to prevent displacement, <br />and are pursuing two new opportunities to reach and empower as many tenants as we can. To respond to these threats of <br />displacement, we are planning to host a “Train the Trainer” presentation with CityServe of the Tri-Valley to educate them on <br />tenants’ rights, so that they can educate their clients and ensure that tenants in need of representation get to us. <br />Additionally, we plan to host a Know Your Rights presentation at the Multi-Service Center in Livermore before the <br />moratorium expires, to equip all Tri-Valley tenants with information about their rights. We will also be doing county-wide <br />outreach to spread the word about tenant protections as the end of the moratorium nears, through avenues including radio <br />spots, text message blasts, Zoom presentations, and more. Lastly, we will continue to leverage the position we created <br />within the Tenants' Rights team to handle direct referrals from our ERAP staff when tenants who have applied to ERAP have <br />questions about their rights.