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EXHIBIT A SCOPE OF WORK ACCOUNT MANAGER/SUPPORT STAFF Contractor shall provide a dedicated and competent account manager who shall be responsible for the City account/contract. The account manager shall receive all orders from the City and shall be the primary contact for all issues regarding Bidder's response to this RFP and any contract which may arise pursuant to this RFP. Contractor shall also provide adequate, competent support staff that shall be able to service the City during normal working hours, Monday through Friday, and during off- hour emergency operations. Such representative(s) shall be knowledgeable about the contract, services/products offered and able to identify and resolve quickly any issues including but not limited to order and invoicing problems. At no added expense to the City, Contractor shall designate representatives in the organization, one of whom shall be available at all times to the City for advice. This service may consist of cost estimates for street lighting repairs, accident damage repairs, and replacement of obsolete or deteriorated equipment, explanations of functional capabilities recommendations on anticipated changes in the street lighting systems. ROUTINE MAINTENANCE — Monthly Basis Pay Items 1&2 In general, routine maintenance consists of replacing defective parts of streetlights LED, streetlights halogen bulb, park pathway lights, and parking lot lights. Contractor shall repair, replace, or otherwise render in good working order any and all defective parts of streetlights, parking lot lights and pathway lights as part of the flat rate monthly cost. Contractor shall furnish all tools, equipment, apparatus, facilities, labor, services, and materials, and perform all work necessary to maintain in good workmanlike manner all the lights owned by the City and Hacienda Business Park. Routine maintenance repair of a streetlight, parking lot or pathway light consists of furnishing a qualified lighting maintenance repair person (or persons) and a service vehicle, removing, and replacing any one or combination of lamp, lens, photocell, ballast, or igniter, etc. Removing and replacing damaged or missing pole numbers at a height of not less than 8 feet. Pole numbers to be mounted vertically on the street side of the pole (please refer to the City of Pleasanton Standard Specifications and Details for specific material and installation). The normal response time to repair a malfunctioning or otherwise non-operating streetlight, parking lot or pathway light shall be no less than five (5) working days. It is understood and agreed that failure on part of the Contractor to respond within five (5) days, the Contractor agrees to pay to the City, not as a penalty but as liquidated