17 - Laserfiche WebLink

FM3 RESEARCH 320-1092-WT PAGE 13 (ASK Q14-15, IF YES — CODE 1 — IN Q13, n=357) 15. (T) And would you say that you are very satisfied, somewhat satisfied, not too satisfied, or not at all satisfied with the overall level of customer service you received? TOTAL SATISFIED---------------------80% Very satisfied-------------------------------54% Somewhat satisfied ------------------------26% TOTAL NOT SATISFIED-------------18% Not too satisfied----------------------------10% Not at all satisfied -------------------------- 9% (DON'T KNOW/NA) --------------------- 2% (RESUME ASKING ALL RESPONDENTS) 16. Next, thinking broadly about life in Pleasanton, is there anything you would like the City to do that they are not currently doing? (OPEN-ENDED; RECORD RESPONSES BELOW) Overpopulation/growth/development---------------------12% Jobs/economy-------------------------------------------------- 9% Traffic/congestion--------------------------------------------- 9% Road repairs/infrastructure---------------------------------- 9% Affordable housing/housing--------------------------------- 9% Climate change/environment-------------------------------- 8% Crime/safety/drugs ------------------------------------------- 7% Education/schools--------------------------------------------- 6% Racial inequality/racism/policing -------------------------- 5% Politicians/government--------------------------------------- 4% Cost of living/inflation--------------------------------------- 4% Homelessness-------------------------------------------------- 3% Taxes------------------------------------------------------------ 1% Other------------------------------------------------------------ 8% Nothing/None/No--------------------------------------------20% Don't know/ unsure ------------------------------------------ 5% N/A/ no reply/refused---------------------------------------- 4%