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FM3 RESEARCH 320-1092-WT PAGE 12 NOW, I'D LIKE TO ASK YOU ABOUT YOUR EXPERIENCES WITH CITY DEPARTMENTS AND PERSONNEL. 13. (T*) Over the last two years, have you had contact with a City department or agency in person, on the phone, or via email? Yes-------------------------------------------50% No--------------------------------------------47% (DON'T READ) DK/NA----------------- 3% (ASK Q14-Q15, IF YES - CODE 1 - IN Q13, n=357) 14. (T) With which City department did you have contact? (DO NOT READ LIST, RECORD VERBATIM RESPONSE THEN CODE; ACCEPT MULTIPLE RESPONSES) Police-----------------------------------------------------------26% Utilities --------------------------------------------------------19% Building and Safety Services/Permit Center ------------12% Recreation-----------------------------------------------------12% City Administration/Human Resources------------------- 7% Library Services----------------------------------------------- 6% Parks------------------------------------------------------------ 6% Planning ------------------------------------------------------- 6% Code Enforcement-------------------------------------------- 5% Fire and Emergency Services------------------------------- 3% Street Maintenance-------------------------------------------- 3% Business Licensing-------------------------------------------- 2% CityClerk------------------------------------------------------ 2% Housing--------------------------------------------------------- 2% Information Technology------------------------------------- 2% Traffic----------------------------------------------------------- 2% Economic Development-------------------------------------- 0% Finance Department------------------------------------------ 0% Other (SPECIFY ) 7% DK/NA/Unsure/N/A/No reply/Refused------------------ 2%