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EXHIBIT A Scope of Contractor's Services Contractor agrees to provide umpiring services to the City of Pleasanton, commencing April 18, 2023, and ending December 31, 2025. The parties may mutually agree to extend the term of this Agreement for up to two additional terms of 12 months each. These services are as follows: 1. To provide, select, train, and schedule umpires for adult softball league in accordance with game schedules determined by the Pleasanton Library and Recreation Department. 2. All comment forms submitted to the Contractor concerning the performance of an umpire shall be handled in a professional and timely manner by an appointed member of the Contractor. After review, the Contractor must report to the League Director regarding any proposed course of action. o If City staff is not satisfied with the performance of an umpire or in the way the umpire interacts with City staff or its customers, the City may request that the umpire no longer officiate City sponsored games. The Contractor agrees to honor that request, absent compelling reasons to do otherwise. 3. The Contractor will ensure umpires are prepared with a complete uniform and at the respective field to umpire no less than five minutes prior to game time. 4. If umpire(s) are not on the designated field and/or are not equipped to work by the advertised game, the City shall not be billed for the umpire who was deemed late and/or unprepared. 5. In the event of a first or last game cancellation, if the City is able to notify the Contractor of the first and/or last game cancellation(s) no later than noon on the day of the scheduled game(s), the City will not be charged for the umpire(s). 6. Umpires are to be evaluated once per season by the Contractor. A report of the evaluation may be requested by League Director at the conclusion of each season. 7. The Fieldhouse meeting room at the Ken Mercer Sports Park Softball Complex will be made available for training on a reservation basis. The Contractor will need to submit a request through the League Director. 8. The umpires used by the Contractor shall abide by all rules and regulations of the City's Library and Recreation Department. o The Contractor shall serve as the City's experts for all United States Specialty Sports Association (USSSA) rules and regulations. 9. The Contractor's head umpire for the City must attend meetings regarding softball league play/incidents at the request of the League Director. 4