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UNIFORMS • All employees on site are to wear clothing which clearly identifies the contractor/company • Proxy card shall be visible at all times COMMUNICATION AND DOCUMENTATION All main communication shall be directed through the Support Services division as related to any maintenance or repair services. • Office—Contractor shall provide a point of contact for normal operating hours with phone number and email. • Complaints—For issues that arise due to unsatisfactory performance Contractor shall provide point of contact with a cell phone number and email to help resolve any concerns. • After Hours/Weekends/Holidays-Contractor shall provide contact number that can respond within 45 minutes to an hour for an emergency that may arise during these times. • Scheduling for regular maintenance and cleaning—will be coordinated through the Recreation Aquatic Staff. SUPERVISION AND APPROVAL AUTHORITY • Contractor must provide for adequate supervision and inspection of all work performed to ensure that each requirement of these specifications is consistently met. • A supervisor representing the contractor shall be readily available to meet with the Operations Superintendent or Designee as needed for the purposes of correcting problems, conflicts, and coordinating work schedules. • Inspection by the Superintendent or Designee shall be made during normal City operating hours, unless otherwise arranged. • The progress and standard of quality of work to be accomplished shall be to the degree reasonably acceptable to the Operations Superintendent or Designee. In the event the Superintendent determines contractor's work is unsatisfactory, contractor will be required to perform the additional work at no cost to the City. DAMAGES If Contractor causes any damage while performing routine duties or corrective maintenance contractor will be liable to replace/repair any City owned assets.Examples may include but not limited to Pool Covers, Pumps, Motors, Heaters, Electrical Equipment, and Filter. Any asset damaged by Contractor shall be reported to the Operations Superintendent or Designee.