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EXHIBIT A Scope of Consultant's Services The Management,Sales and Burial Coordination Contract provider will serve as the first point of contact for clients. The contract includes the everyday operation of the Cemetery; office responsibilities including but not limited to: sale of plots, keeping track of and scheduling burials, internments and niche space allocations, handling financial responsibilities such as receiving payments, as well as day-to-day oversight of cemetery operations, including coordinating the other aspects of cemetery work and working with City officials in connection with all of these responsibilities. Management & Sales 1. Sales of Plots and Vaults a. Organization shall be responsible for showing cemetery property and spaces available for sale to interested parties and complete all administrative tasks and financial transactions associated with space sales and burial services b. Organization will rely upon the prices approved by the City on a form approved by the City for all sales and burial services c. Standard customer sales and information packets shall include, at a minimum:, Cemetery Rules& Regulations signed by customer, signed purchase agreement, installment sales contract(if required), and current Pleasanton Pioneer Cemetery Fee Schedule d. Organization will receive and record all sales using a city issued credit card terminal and check reader and be processed through the City's Tyler Munis Point of Sale system. 2. Record Management a. Responsible for all accounting and record-keeping related to purchases, distributions, all accounts, collections, and fulfillments over time b. Provide an income and cash distribution report, and a report on the accounts on a monthly basis c. Organization shall enter all cemetery business information including all burial and space ownership records into City's Cemetery Management Software 3. Equipment a. Sales: The City will provide Point of Sale Software, Check Reader and Credit Card Terminal b. Record Keeping: The City will provide the following forms: Cemetery Rules and Regulations, Purchase Agreement, Installment Sales Contract and Fee Schedule. Promotional Materials will be created in cooperation with mortuary and printed by the City. Certificates for Right of Internment will be issued by the City. The Cemetery Management Software will be provided to mortuary after it is purchased. 4. Rules & Regulations Monitoring& Enforcement a. Organization shall distribute copies of the Pleasanton Pioneer Cemetery Rules& Regulations and enforce cemetery rules and regulations as necessary Page 2