RES 221299 - Laserfiche WebLink

City of Pleasanton Article 5. Collection Services Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 70 June 7, 2022 5.18.3 Safety Training 2485 Contractor shall provide suitable operational and safety training for all of its employees who utilize or 2486 operate vehicles or equipment for Collection of Discarded Materials or who are otherwise directly 2487 involved in such Collection. Contractor shall train its employees involved in Collection to identify, and not 2488 to Collect, Hazardous Waste or Infectious Waste. Training records shall be available for review by the City 2489 upon request. (See also Sections 5.11 and 5.14.7.) 2490 5.18.4 No Gratuities 2491 Contractor shall not permit its employees to accept, demand, or solicit, directly or indirectly, any 2492 additional compensation or gratuity from members of the public for the Collection of Discarded Materials 2493 under this Agreement. 2494 5.18.5 Employee Conduct and Courtesy 2495 Contractor shall use its best efforts to assure that all employees present a neat appearance and conduct 2496 themselves in a courteous manner. Contractor shall regularly train its employees in Customer courtesy, 2497 shall prohibit the use of loud or profane language or music, and shall instruct Collection employees to 2498 perform the work as quietly as possible. If any employee is found not to be courteous or not to be 2499 performing services in the manner required by this Agreement, Contractor shall take all appropriate 2500 corrective measures. 2501 5.18.6 Uniforms 2502 All employees of the Contractor performing field service under this Agreement shall be dressed in clean 2503 uniforms with employee’s name or numbered badge, which also shows Contractor’s name, thereon at all 2504 times while engaged in the work; no portion of this uniform may be removed while working. 2505 5.18.7 Provision of Field Supervision 2506 Contractor shall designate at least one and one half (1.5) full time qualified employees as supervisor of 2507 field operations. The field supervisor will devote at least one hundred percent (100%) of their time in the 2508 field checking on Collection operations, including responding to Complaints. 2509 5.18.8 Customer Service Representatives 2510 At a minimum, Contractor shall employ one (1) full time Customer service manager and four (4) full-time 2511 Customer service representatives dedicated exclusively to serving the City and its Customers. The 2512 Customer service representatives shall be trained on specific City service requirements, a minimum of 2513 once per quarter in accordance with Section 6.8.6. 2514 5.19 Contingency Plan 2515 Contractor shall submit to City on or before the Commencement Date, a written contingency plan 2516 demonstrating Contractor's arrangements to provide vehicles and personnel and to maintain 2517