RES 221299 - Laserfiche WebLink

City of Pleasanton Article 5. Collection Services Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 69 June 7, 2022 5.18 Personnel 2450 5.18.1 General 2451 Contractor shall furnish such qualified drivers, mechanical, supervisory, Customer service, clerical, and 2452 other personnel as may be necessary to provide the services required by this Agreement in a safe and 2453 efficient manner. (See also Section 5.1.) 2454 Contractor recognizes the importance of establishing a successful relationship between its general 2455 manager and City staff (and their agents or designees). Therefore, the Contractor will allow the City the 2456 right to approve the selection of the Contractor’s general manager provided that the City’s approval is not 2457 unreasonably withheld. The City shall have the right to request that the Contractor replace its general 2458 manager for any of the following reasons: 2459 A. In the event Liquidated Damages levied for events listed in Exhibit E, with the exception of damages 2460 levied for Collection reliability and Collection quality event items 1, 2, and 13 of Exhibit E, in any 2461 three (3) month period exceed two thousand dollars ($2,000); or, 2462 B. In the event Liquidated Damages levied for Collection reliability and Collection quality event items 2463 1, 2, and 13 of Exhibit E, in any three (3) month period exceed forty-five thousand dollars ($45,000); 2464 or, 2465 C. In the event the City determines, through a review of Billings required by Section 6.14, that 2466 Contractor has under billed or overcharged Single-Family Customers by a rate of three (3) percent 2467 or more of total Single-Family billed revenues or Multi-Family, Commercial and Drop Box Customers 2468 by a rate of one and a half percent (1.5%) of total Multi-Family, Commercial and Drop Box billed 2469 revenues, and Contractor is unable to correct such Billings errors to a rate of one and a half percent 2470 (1.5%) of total Billings of Single-Family Customers and half a percent (0.5%) of total Billings of Multi-2471 Family Customers, and half a percent (0.5%) of total Billings of Commercial and Drop Box Customers 2472 as demonstrated by a subsequent audit of incorrectly billed accounts conducted in the quarter 2473 immediately following the bi-annual report in which the billing error rate was identified, or that 2474 Contractor fails to submit the bi-annual report required by Section 6.14 within fifteen (15) days of 2475 the due date; 2476 D. In the event financial and operational records maintained by the Contractor pursuant to Sections 2477 6.2.1 and 6.2.2 and requested by the City for retrieval by the Contractor are not provided to City 2478 within two (2) weeks of the request. 2479 5.18.2 Driver Qualifications 2480 All drivers shall be trained and qualified in the operation of Collection vehicles and must have in effect a 2481 valid license, of the appropriate class, issued by the California Department of Motor Vehicles. Contractor 2482 shall ensure full compliance with the California Department of Motor Vehicles “Employer Pull Notice 2483 Program” (CVC 1808.1). 2484