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Attachment 2 titinnovative Statement of Work This Statement of Work (the "SOW') dated January 7, 2022 is entered into pursuant to the Master Professional Services Agreement between the City of Pleasanton ("Client") and Innovative Interfaces Incorporated ("Innovative") effective as of June 18, 2018 (the"Agreement"). Innovative and Client may each be referred to as "Party" from time to time or collectively as "Parties." I. Purpose of this Statement of Work The SOW provides an overview of the scope of the project and fees to complete the engagement based on Innovative's prior experience with similar projects and discussions with Client. The Client hereby acknowledges that the SOW is not meant to capture all detailed requirements but documents the high-level requirements and implementation approach outlined within the SOW. A final detailed requirements document will be provided to the Client for sign off on the final functional scope.Any changes to the assumptions or scope found within this SOW may affect the estimates and could result in a Change Request. II. Scope of Services A. Polaris Success Bundle Implementation a. Project Initiation and Kickoff During this phase the parties set up management of the project, agree on project team members for both parties, and setup the project reporting and timeline management process. The Project Manager will execute the project plan for Innovative, and work in conjunction with the migration team at the Client. Key elements of the process include: • Jointly developing a project schedule, at the beginning of the project, to track the execution and delivery of every key aspect of the migration project • Jointly developing a list of project risks that need to be planned for and managed during the implementation project, as well as assigning the individuals responsible for managing each area • Regularly scheduled conference calls between the project team at Innovative and the Client, to review the status of project tasks, discuss and resolve areas of concern, and discussion of risk areas • Regular status reports to the Client • Working sessions, early in the project, to develop the plans named above, to explain the implementation process, answer questions, and to develop the policy and data mappings that will be required to configure Polaris and load your data. • To facilitate access to project information and resources, by Innovative and the Client, Innovative will establish an online project management site. The project management site will serve as the master archive for all project planning and management documents and databases, product documentation and inter-staff communication tools. The site will be established immediately upon assignment of the contract to the Innovative Project Manager, and access for Client project staff will be provided upon creation. The project management site will serve as the primary communication and sharing hub for the project management documents, tools, and methods. b. Profiling i. Innovative will provide two (2) days of online Profiling: • Profiling Services are conducted as working sessions, between the Innovative Project Manager and the Client's ILS automation team. During the working sessions, the Innovative Project Manager will work with the Client's ILS STATEMENT OF WORK—Innovative Interfaces Incorporated Page 1 of 9