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satisfaction; levels- compared:-;to.2017, but many categories have decreased,substantially since 201 7, <br /> led by water quality and,D.A.R.E.. <br /> Mr. Bellow reported the top response as the most important thing the city can do to improve services <br /> was improve accessibility, responsiveness, and communication at 16%. . - <br /> Mr. Bellows•summarized the survey results stating residents.:overwhelmingly like living,in Pleasanton, <br /> although the::positivity is slightly less intense than in the past,which is consistent with other-Bay_Area <br /> cities. Hereportedcrime is growing as a,concern yet-96%-of.residents reported feeling safe..Housing <br /> costs.are,a-top-of-mind concern while overdevelopment, traffic;_and other growth-related concerns have <br /> diminished as a concern from-2017..He, reported the water,issues as areas to note. The City got-good <br /> marks for its pandemic response and positivecommunity.interactions. <br /> Mayor Brown opened the public hearing. <br /> Rameshu Immadi appreciated the information for analysis and noted the Indian American population <br /> participation in the survey felt having a cricket field is important. He supports a cricket field in <br /> Pleasanton.. , <br /> Mayor Brownclosed the public hearing. <br /> Councilmember Testa-stated the responses;about water:reinforce the work they.have;;been doing to <br /> improve water quality infrastructure. She noted the pandemic improved traffic but added it will likely <br /> become a higher-concern -again. The lack growth. and development over the past few :years.is <br /> reflected in the survey results but, noted the new Housing Cycle will-bring,an-extreme.level,of,.growth <br /> and development. She expressed people do not see how well-the City does.-on budget management:in <br /> part because they do such a great job. She was pleased to see the need for a crisis response team <br /> rated highly. • <br /> In response to Councilmember Testa, Mr. Bellow clarified random digit dial survey pool method:is..now <br /> ineffective due to residents who either do not have a Pleasanton-based phone number or do not <br /> answer their phones.;They,now'use ant-address-based methodology with a list matched against public <br /> and,commercially-available data to find phone-numbers and,.email addresses. He.advised census data <br /> is used to set quotas for variables like gender, age, and ethnicity noting they are indifferent:to•the <br /> names of the respondents and only focus on addresses and demographics. Only one completed survey <br /> per.person regardless of the number of contact points. <br /> In response to. Councilmember.Balch,:Mr: ;Bellow reported the-.timing of the survey-around--a recall <br /> election,does not-influence the results..He noted the last:few:surveys.were done a little earlier in the <br /> yearbut the City has other priorities, suchas the-pandemic,-which is,part of what pushed it.-to be a bit <br /> later in the year than usual. <br /> Councilmember Balch advised the survey is a reflection upon the dedication of staff and its leadership <br /> team. He;: noted,staff is addressing .resident needs,and-thisris reflected in the results.--He_advised-the <br /> responses. show -how the• City-stepped.up'duringthe pandemic. He-noted .crime, _especially;catalytic <br /> converter theft; is a°known concern:.He expressed pride the'City recently:addressed the water issues <br /> with the well rehabilitation and Per- and:Polyfluoroalkyl-Substances (PFAS) project.He advised,the City <br /> has a high bar for the quality of life the results show they are meeting and noted it is an honor and <br /> pleasure to live-in-Pleasanton. ,-. <br /> Councilmember Arkin expressed pleasure with the high levels of satisfaction in the responses. She <br /> advised Ithis.it-just one-data point as they make policy decisions; citing the pandemic.,impacting the <br /> satisfaction-levels for both parks:and traffic as an example. She noted the items:that resonated:with:her <br /> included l preserving open space, protecting the'environment,-an emphasis on water quality,'a crisis <br /> City Council Minutes Page 5 of 14 - October.19;2021 <br />