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satisfaction; levels- compared:-;to.2017, but many categories have decreased,substantially since 201 7, led by water quality and,D.A.R.E.. Mr. Bellow reported the top response as the most important thing the city can do to improve services was improve accessibility, responsiveness, and communication at 16%. . - Mr. Bellows•summarized the survey results stating residents.:overwhelmingly like living,in Pleasanton, although the::positivity is slightly less intense than in the past,which is consistent with other-Bay_Area cities. Hereportedcrime is growing as a,concern yet-96%-of.residents reported feeling safe..Housing costs.are,a-top-of-mind concern while overdevelopment, traffic;_and other growth-related concerns have diminished as a concern from-2017..He, reported the water,issues as areas to note. The City got-good marks for its pandemic response and positivecommunity.interactions. Mayor Brown opened the public hearing. Rameshu Immadi appreciated the information for analysis and noted the Indian American population participation in the survey felt having a cricket field is important. He supports a cricket field in Pleasanton.. , Mayor Brownclosed the public hearing. Councilmember Testa-stated the responses;about water:reinforce the work they.have;;been doing to improve water quality infrastructure. She noted the pandemic improved traffic but added it will likely become a higher-concern -again. The lack growth. and development over the past few :years.is reflected in the survey results but, noted the new Housing Cycle will-bring,an-extreme.level,of,.growth and development. She expressed people do not see how well-the City does.-on budget management:in part because they do such a great job. She was pleased to see the need for a crisis response team rated highly. • In response to Councilmember Testa, Mr. Bellow clarified random digit dial survey pool method:is..now ineffective due to residents who either do not have a Pleasanton-based phone number or do not answer their phones.;They,now'use ant-address-based methodology with a list matched against public and,commercially-available data to find phone-numbers and,.email addresses. He.advised census data is used to set quotas for variables like gender, age, and ethnicity noting they are indifferent:to•the names of the respondents and only focus on addresses and demographics. Only one completed survey per.person regardless of the number of contact points. In response to. Councilmember.Balch,:Mr: ;Bellow reported the-.timing of the survey-around--a recall election,does not-influence the results..He noted the last:few:surveys.were done a little earlier in the yearbut the City has other priorities, suchas the-pandemic,-which is,part of what pushed it.-to be a bit later in the year than usual. Councilmember Balch advised the survey is a reflection upon the dedication of staff and its leadership team. He;: noted,staff is addressing .resident needs,and-thisris reflected in the results.--He_advised-the responses. show -how the• City-stepped.up'duringthe pandemic. He-noted .crime, _especially;catalytic converter theft; is a°known concern:.He expressed pride the'City recently:addressed the water issues with the well rehabilitation and Per- and:Polyfluoroalkyl-Substances (PFAS) project.He advised,the City has a high bar for the quality of life the results show they are meeting and noted it is an honor and pleasure to live-in-Pleasanton. ,-. Councilmember Arkin expressed pleasure with the high levels of satisfaction in the responses. She advised Ithis.it-just one-data point as they make policy decisions; citing the pandemic.,impacting the satisfaction-levels for both parks:and traffic as an example. She noted the items:that resonated:with:her included l preserving open space, protecting the'environment,-an emphasis on water quality,'a crisis City Council Minutes Page 5 of 14 - October.19;2021