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serious problems with 51% responding a lack of growth and development is not a serious problem and 40% responding both jobs and the local economy are not serious problems. He compared the specific concerns to past surveys, noting the amount paid in local taxes has increased the most while concerns about traffic and overdevelopment have shrunk the most. Mr. Bellow reported demographically, the cost of housing (76%), freeway congestion (66%), and lack of affordable housing (60%) were particularly concerning to Latino residents. He reported issues Over housing costs were extremely concerning to renters while concerns. over local street traffic were substantially higher among business owners. He advised those in-.the lower-income brackets and those under 29 years of age were disproportionately concerned about a lack of affordable housing and jobs. He noted residents over 65 years of age were more substantially concerned about traffic congestion and overdevelopment. Mr. Bellow reported 77% gave either an excellent or good rating to the City providing adequate services and 74% rated the City's response to the pandemic as either excellent or good. He advised only 45% gave the City's budget management this level of praise but noted 35% had no opinion on the matter with only 20% stating it is either fair or poor. He noted this high no opinion=response is common as FM3 performs these studies with other cities. He reported the budget responses are consistent with past Pleasanton surveys while the services responses are consistent with the2017 survey but the approval percentages were much higher in 2013 and 2015. Mr. Bellow reported concerns over development have lessened over the past four years but noted only 42% feel the City is doing an excellent or good job with infrastructure planning, down slightly from 50% in 2017 and substantially from 57% in 2013. He advised 75% are either very or somewhat satisfied with the quality of the new development, a high percentage consistent with the last three surveys but down from 87% in 2013. He noted there is a steady trend to have fewer residents being very satisfied as opposed to somewhat satisfied, but the overall satisfaction level remains-high at 75%. Mr. Bellow reported specific goals the City can look for when evaluating projects with the highest response being 87% for ensuring the City's ability to provide police, parks, and good streets are either extremely or very important, followed by protecting the natural environment at 84%. The lowest level for extremely or very important by a large margin was the 40% assigned to providing goods and services not currently available in Pleasanton. He noted compared to the 2017 survey, keeping consistent with Pleasanton's small-town character grew the most in importance, followed by providing new goods and services, while the rest are largely unchanged. A new question asked this year was new programs the City should consider. The highest level of importance was given to creating a 911 crisis response team to address mental health emergencies, followed by building the all-abilities playground at Ken Mercer Sports Park. All other items were below 50% as being extremely or!very important. Programs residents value the most is ensuring water quality and safety at 94% selecting extremely or very important. He advised services relating to water, emergencies, sewers,-and parks all scoring at least 86%. He noted 20 individual City services scored at least 71%.-The lowest "extremely or very important rating of 50% went to maintaining the Drug Abuse Resistance Education (D.A.R.E.) Program followed by the 54% mark for supporting neighborhood watch programs. He noted the City is not providing any•services deemed unimportant, although the perceived level of.importance varies. He noted most of the results.are relatively unchanged from four years ago. Mr. Bellow reported results of satisfaction with services, the highest ratings were for the maintenance of City parks, providing fire protection services, and providing police protection. He reported some Of the higher rates of residents being either somewhat or very dissatisfied came for managing traffic flow on citystreets and ensuring water.quality. He cited the rare divergent opinions on water quality, noting 55% are satisfied and 38% unsatisfied. He noted there are no substantial positive changes in City Council Minutes Page 4 of 14 October 19,2021