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FM3 RESEARCH 320-950 WT PAGE 16 <br /> (ASK Q13-Q15, IF YES - CODE 1 - IN Q12) (n=495) <br /> 13. With which City department did you have contact? (DO NOT READ LIST, RECORD VERBATIM <br /> RESPONSE THEN CODE; ACCEPT MULTIPLE RESPONSES) <br /> Police 24% <br /> Utilities 22% <br /> Building and Safety Services/Permit Center 15% <br /> Planning 9% <br /> Parks 8% <br /> Recreation 7% <br /> Fire and Emergency Services 6% <br /> Street Maintenance 6% <br /> City Administration/Human Resources 5% <br /> Library Services 4% <br /> Business Licensing 2% <br /> City Clerk 2% <br /> Code Enforcement 1% <br /> Housing 1% <br /> Traffic 1% <br /> Economic Development 1% <br /> City Attorney 1% <br /> Finance Department 0% <br /> Information Technology 0% <br /> Other (SPECIFY ) 6% <br /> (DON'T READ) DK/NA 5% <br /> 14. Generally speaking, please tell me how you rate the following aspects of the service provided by the <br /> City departments you have dealt with. Would you rate their as excellent, good, fair, <br /> poor, or very poor? (RANDOMIZE) <br /> VERY EXC/ TOTAL <br /> EXC GOOD FAIR POOR POOR (DK/NA) GOOD POOR <br /> [ la. Courtesy <br /> Sept. 2021 50% ---- 34% 7% 3% 3% 3% 84% 6% <br /> June 2017 58% ---- 27% 9% 5% 1% 0% 85% 6% <br /> June 2015 59% ---- 28% 6% 4% 4% 0% 86% 8% <br /> Nov. 2013 58% ---- 28% 9% 1% 2% 2% 86% 4% <br /> [ ]b. Professionalism <br /> Sept. 2021 49% ---- 33% 10% 2% 3% 3% 82% 5% <br /> June 2017 58% ---- 26% 10% 3% 2% 1% 84% 5% <br /> June 2015 55% ---- 31% 5% 2% 5% 0% 87% 8% <br /> Nov. 2013 57% ---- 27% 9% 4% 2% 2% 84% 5% <br /> [ ]c. Willingness to help <br /> Sept. 2021 45% ---- 32% 9% 6% 5% 3% 77% 11% <br /> June 2017 59% ---- 20% 13% 3% 4% 1% 79% 7% <br /> June 2015 54% ---- 26% 8% 4% 6% 2% 80% 10% <br /> Nov. 2013 53% ---- 29% 8% 6% 3% 2% 82% 8% <br />