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BACKGROUND The City of Pleasanton provides a multitude of services to the public, including public safety, water, sewer, building, planning, and library and recreational services opportunities. In over the past 25 years, the City has routinely hired a consultant to survey the community on the satisfaction with these services and facilities, to determine what facilities and services were lacking in the community and what facilities and services were of a high priority to the community in the future. This information is helpful to the City Council and staff in formulating the annual operating budget, the capital improvement program, and other long range planning efforts. The City hired Fairbank, Maslin, Maullin, Metz & Associates (FM3) to repeat and expand the prior community satisfaction surveys. The surveys were conducted September 20 — October 5, 2021. Completed surveys from 996 citizens were utilized, producing survey results with +/- 4.0% accuracy. DISCUSSION City staff worked with staff from FM3 to develop the survey questions. These questions were drafted to determine public opinion regarding city services and previous questions from the baseline surveys were retained to determine how these results compare with those from previous community satisfaction surveys. Survey results are attached to this report (see Attachment 1). Survey results will be presented to the City Council on October 19, 2021. The information can then be used by staff to modify goals or service delivery procedures, as necessary. The survey addresses a variety of topics including resident perceptions of the following issues: • Pleasanton's overall quality of life, • Top concerns facing Pleasanton, • Attitudes toward City government, • Contact with City departments and facilities. Submitted by: Approved •y: Sean Welch Nelson Fialho Senior Management Analyst City Manager Attachments: 1. City of Pleasanton 2021 Community Survey Results Page 2 of 2