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DocuSign Envelope ID:BF158607-0398-45C7-BF4E-235E368E5BDF Non-emergency support requested outside of support hours will be subject to additional fees,such fees will be quoted to Client at the time of the request and will be subject to Client acceptance and invoiced the next business day following the non-emergency support. CivicPlus shall have the sole discretion to determine whether support requests qualify as an emergency, exceed reasonable use or are outside the scope of services outlined in any SOW. 27. If a reported problem cannot be solved during the first support interaction,Client will be provided a ticket number that will be used as communication method throughout ticket escalation until a solution is provided. Support service does not include support for errors caused by third party products or applications for which CivicPlus is not responsible. Marketing 28. Client hereby authorizes CivicPlus to use Client's name and logo on CivicPlus's website and in sales and marketing presentations.Such authorization may be withdrawn by Client at any time for any reason or no reason at all upon written notice to CivicPlus.Client may publicly refer to itself as a customer of the CivicPlus Services,including on Client's website and in sales presentations.Notwithstanding the foregoing,Each Party hereby grants the other a limited,worldwide,license to use the other's logo in conformance with such Party's trademark usage guidelines and solely for the purpose set forth in this §28. In no event will either party issue a press release publicly announcing this relationship without the approval of the other party,such approval not to be unreasonably withheld. Limitation of Liability 29. CivicPlus'liability arising out of or related to this Agreement,or any associated SOW,will not exceed the Annual Recurring Services amounts paid by Client in the year prior to such claim of liability. 30. In no event will CivicPlus be liable to Client for any consequential,indirect,special,incidental,or punitive damages arising out of or related to this Agreement. 31. The liabilities limited by Section 29 and 30 apply:(a)to liability for negligence;(b)regardless of the form of action,whether in contract,tort,strict product liability,or otherwise;(c)even if Client is advised in advance of the possibility of the damages in question and even if such damages were foreseeable;and(d)even if Client's remedies fail of their essential purposes.If applicable law limits the application of the provisions of this Limitation of Liability section, CivicPlus' liability will be limited to the maximum extent permissible. Warranties and Disclaimer 32. Each person signing the SOW,or otherwise agreeing to the terms of this Agreement,represents and warrants that he or she is duly authorized and has legal capacity to execute and bind the respective Party to the terms and conditions of the SOW and this Agreement.Each Party represents and warrants to the other that the execution and delivery of the SOW and the performance of such Party's obligations thereunder have been duly authorized and that this Agreement is a valid and legal agreement binding on such Party and enforceable in accordance with its terms. 33. CivicPlus warrants that the Services will perform substantially in accordance with documentation and marketing proposals, and free of any material defect. CivicPlus warrants to the Client that,upon notice given to CivicPlus of any defect in design or fault or improper workmanship,CivicPlus will remedy any such defect. CivicPlus makes no warranty regarding,and will have no responsibility for,any claim arising out of: (i)a modification of the Services made by anyone other than CivicPlus,even in a situation where CivicPlus approves of such modification in writing;or(ii)use of the Services in combination with a third party service,web hosting service,or server not authorized by CivicPlus. 34. EXCEPT FOR THE EXPRESS WARRANTIES IN THIS AGREEMENT, CNICPLUS HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A PRIOR COURSE OF DEALING. 5 of 7