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DocuSign Envelope ID:BF158607-039B-45C7-BF4E-235E368E5BDF or by any third party of personal data. 19. Client is responsible for all activity that occurs under Client's accounts by or on behalf of Client. Client agrees to (a) be solely responsible for all designated and authorized individuals chosen by Client("User")activity,which must be in accordance with this Agreement and the CivicPlus Terms of Use;(b)be solely responsible for Client data;(c)obtain and maintain during the term all necessary consents, agreements and approvals from end-users, individuals or any other third parties for all actual or intended uses of information, data or other content Client will use in connection with the Services; (d) use commercially reasonable efforts to prevent unauthorized access to, or use of, any User's log-in information and the Services, and notify CivicPlus promptly of any known unauthorized access or use of the foregoing;and(e)use the Services only in accordance with applicable laws and regulations. 20. The Parties shall comply with all applicable local, state, and federal laws, treaties, regulations, and conventions in connection with its use and provision of any of the Services or CivicPlus Property. Data Security 21. CivicPlus shall, at all times, comply with the terms and conditions of its Privacy Policy. CivicPlus will maintain commercially reasonable administrative,physical,and technical safeguards designed to protect the security and confidentiality of Client data.Except(a)in order to provide the Services;(b)to prevent or address service or technical problems in connection with support matters;(c)as expressly permitted in writing by Client;or(d)in compliance with our Privacy Policy,CivicPlus will not modify Client data or disclose Client data,unless specifically directed by Client or compelled by law. Notwithstanding the foregoing,CivicPlus reserves the right to delete known malicious accounts without Client authorization. 22. Client acknowledges and agrees that CivicPlus utilizes third-party service providers to host and provide the Services and store Client data and the protection of such data will be in accordance with such third party's safeguards for the protection and the security and confidentiality of Client's data. 23. CivicPlus may offer Client the ability to use third-party applications in combination with the Services.Any such third-party application will be subject to acceptance by Client.In connection with any such third-party application agreed to by Client,Client acknowledges and agrees that CivicPlus may allow the third-party providers access to Client data as required for the interoperation of such third-party application with the Services.The use of a third-party application with the Services may also require Client to agree to a separate agreement or terms and conditions with the provider of the third-party application, which will govern Client's use of such third-party application. CivicPlus Support 24. CivicPlus will use commercially reasonable efforts to perform the Services in a manner consistent with applicable industry standards,including maintaining Services availability 24 hours a day,7 days a week. Client will have 24/7 access to the online CivicPlus Help Center(civicplus.help)to review use articles,software best practices,receive maintenance release notes,as well as submit and monitor omni-channel support tickets and access solution specific support contact methods (https://www.civicplus.help/hc/en-us/requests/new). 25. CivicPlus provides live support engineers based in the domestic United States to respond to basic questions concerning use and configuration,to diagnose code-related errors,and proactively identify potential systems issues.CivicPlus support engineers serve a preliminary function in the agile development process and escalate defects to software developers or architects for remediation.For security purposes,CivicPlus support engineers are not permitted to modify user accounts,and permissions nor distribute access outside of accounts established by means of a support interaction for testing.Client delegated Users may receive tutorials and guidance on account modifications but will perform the action themselves. 26. CivicPlus live support engineers are available to respond to User requests between 7:00 am to 7:00 pm CST Monday through Friday,excluding holidays and temporary closures for staff development,of which Client will be provided prior notice.Client is responsible for providing CivicPlus with all User contact updates.After-hours support is available by toll-free phone call only. 4 of 7