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BACKGROUND The City of Pleasanton has provided high quality digital library content to the community of Pleasanton for over twenty years. Pleasanton Public Library was one of the first five early adopters in the Bay Area for the Libby e-book platform. In the years following, usage of digital content has expanded as the number of library cardholders increases, technology access expands, and most recently, as the COVID-19 pandemic has brought an unprecedented surge in use. Libby and Hoopla are vendors that provide unique proprietary digital content to library markets and integrate with the library's management software (LMS), making both vendors unique services that would adhere to the City policy for sole source justification. Hoopla integrates with the library's catalog to allow for one-step searching on the web catalog. Additionally, Hoopla is the sole provider of audiobook, digital music and streaming movie content in a single platform for libraries. Libby is the sole provider of library e-book titles in the Amazon Kindle platform. Additionally, Pleasanton Public Library is part of a consortium of Bay Area libraries that share digital collections through the Libby platform. This provides Pleasanton users with a wider range of e-books and digital audiobooks. DISCUSSION Digital content provides a wide range of information and entertainment for library users. Vendors work with public and school libraries to provide content for users of all ages, in multiple languages. The library's most popular digital content platforms are Libby and Hoopla. Libby usage accounts for 40% of all digital checkouts in a standard operational year. By December 1 , 2020, usage of Libby had increased 106% over the pre-COVID period in 2019. Libby 2019 Checkouts 2020 Checkouts Percent Increase (Jan-Nov) (Jan-Nov) TOTAL 56,611 116,726 106% To address unprecedented community demand for digital content that began early in the COVID-19 pandemic, the library increased the number of allowable checkouts of the Hoopla service for streaming music, movies, and audiobooks from five checkouts to fifteen checkouts per user, and increased Libby e-book checkouts from seven to ten total checkouts per user. Increasing the number of checkouts and the spending on digital materials was anticipated to be a short-term solution, however as the pandemic continues into 2021 , the demand for digital content in our community is stronger than ever. During the COVID-19 pandemic and temporary facility closure, Pleasanton Public Library expanded community access to digital books, movies, and audiobooks by increasing borrowing limits, extending library card expirations and due dates and other Page 2 of 3