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Attachment 2 <br /> hold times beyond the standard is <br /> identified. <br /> B. Complaint Documentation- <br /> All complaints documented in <br /> writing. Outcome of complaint <br /> investigation and remedial actions <br /> taken must be reported to CITY in <br /> writing within five days of initial <br /> complaint. <br /> 6. Monthly Reports and invoices will be Liquidated Damage 6 <br /> performance submitted to the CITY by the 10th <br /> reports and invoice of each month, for services - $25 per day for each <br /> submittals provided in the month prior. incomplete or late invoice and/or <br /> report. <br /> 7. Safety Training CONTRACTOR'S vehicle None. <br /> Operators must complete required <br /> CONTRACTOR driver trainings <br /> and attend monthly safety meeting. <br /> 8. Vehicle Inspections Vehicle inspections and routine None. <br /> and Routine maintenance/preventive <br /> Maintenance/ maintenance on all vehicles in <br /> Preventive provision of paratransit service <br /> Maintenance must be completed as identified in <br /> Exhibit D. <br /> 9. Vehicle Appearance All vehicles used for Pleasanton None <br /> Paratransit Service must not begin <br /> service without being cleaned to the <br /> standards outlined in the scope of <br /> work, Section XIII. <br /> 10. Uniform All drivers must be in uniform and None <br /> Requirements wear visible identification badges <br /> while on duty. Unform must show <br /> Operator's symbol/logo along with <br /> City symbol/logo. <br /> III. PERFORMANCE REVIEW <br /> The CITY shall have the right to conduct two (2) reviews of CONTRACTOR'S performance <br /> during the Term of this AGREEMENT to verify that CONTRACTOR has fulfilled its <br /> Wage <br />