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Attachment 2 required to pay the fare but are not required to have a voucher of their own. Individual ride services are in operation five days per week, Monday through Friday, 8 AM to 5 PM, excluding the following holidays:New Year's Day,Martin Luther King Day,Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day following Thanksgiving, Christmas Eve, Christmas Day. B. Shuttle Service PPS also provides shuttle services to the Pleasanton Senior Center, shopping locations and designated medical facilities. This service will not be implemented on the first day of the contract but is planned for implementation at a time mutually agreed upon by CITY and CONTRACTOR. Scheduling of this service will be performed by the CONTRACTOR in consultation with the CITY. C. Other Service Components The CITY and the CONTRACTOR may develop other service components as new service needs are identified and as resources allow. If at such time new services are deemed benifical, both parties will meet and confer.New services may not be implemented until such time that there is mutual written agreement between both parties regarding the methods of service delivery and service costs. II. PEFORMANCE STANDARDS AND LIQUIDATED DAMAGES The CONTRACTOR must provide services in a manner that will maximize productivity and customer service while minimizing expense to the CITY. The service standards and liquidated damages are described in the following chart. These are intended to be reasonably attainable by the CONTRACTOR, fair to the customer and consistent with the CITY's expectations. These shall be applied, and remain in effect, during the full term of the AGREEMENT. Representatives of the CONTRACTOR and the CITY will meet as needed to evaluate the system and performance based on these standards. In addition, the CONTRACTOR will submit monthly performance reports to the CITY providing information specified in Section VII. G. Should it be found that the CONTRACTOR's performance has contributed to the CONTRACTOR's failure to achieve these standards the CONTRACTOR will take all reasonable actions necessary to correct deficiencies. Should deficiencies in performance persist, the CITY may take whatever additional action is necessitated by the circumstances, including termination of the AGREEMENT. While it is expected that every effort will be made by the CONTRACTOR to comply with the standards described below at all times, none of the following liquidated damages shall apply during the"start-up"period (i.e., the first 30 days of the AGREEMENT). The CITY's decision with regard to the assessment of liquidated damages, based on the table below, is final and may not be appealed. If the standards and liquidated damages are not fulfilling their intended purpose, the CITY and CONTRACTOR may, by mutual agreement, make adjustments to the standards and liquidated damages. Prior to assessing liquidated damages, CITY shall give CONTRACTOR notice of its 21 Page