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Chick-fil-A experienced a decrease in overall order volume, but a significant increase in the number of drive-through and mobile orders as many of the patrons that would elect to walk in and order and sit down to eat were forced to use the drive-through. This increase of drive-through and mobile app orders increased the vehicle queues with reports of vehicle queues extending up to a quarter-mile (back to the intersection of Hopyard and 1-580 Eastbound off ramp). Despite the unusual situation facing all of the City's restaurants, staff reached out to Chick-fil-A in May of 2020 requesting further modification to their operation suggesting re-routing of their traffic from the Owens Drive at Johnson Court driveway to the Johnson Drive driveway just north of La-Z-boy. Chick-fil-A implemented the new route (shown below) which included the closure of access from the parking lot for Smart and Final / BevMo so that both lanes can be used for queue storage. This path allows for 1,000 feet of vehicle storage. If double stacking occurred along the back of the Smart & Final building the storage within the parking lot would be sufficient to remove vehicles entirely from the roadway. Staff has been informed that there are some operational and access problems with double stacking this additional distance (parking space access and loading dock access). Chick-Fil-A Routing l � Chick- fil-A OWENS eP Smart and Final BevMo • • Cycle X f, Gear • y +" at�sp�c o Si_ Sri ,,► �, ..�-a-'""-" .. 'fin- �Z t Drive-through La-Z-Boy ., �► Mobile Order t - Half Street Closure t Ar T Drive-through Signt Iit 1 S Mobile Order Sign A .# Mobile Order Area With the new routing vehicle queues have still been recorded along Johnson Drive and Owens Drive, but no longer extend to Hopyard Road. 2 . He asked if the applicant could reduce commercial on the front property to reduce the parking requirements. Ms. Campbell explained that, under the DSP, there could be no net loss in commercial square footage. Commissioner Balch added that he respected the points of the other Commissioners and felt the lift was a creative solution. He reiterated there was no parking structure, though money has been collected for it, and additional parking in downtown was necessary. He expressed his hope the applicant would come back with a design that addressed the majority's desires. Planning Commission Minutes Page 8 of 9 August 26, 2020 as out of place with the building in front and should be Craftsman-style. Commissioner O'Connor agreed stating it should fit the front building and downtown area. Planning Commission Minutes Page 7 of 9 August 26, 2020 ation on what configurations would be considered ground floor residential. Ms. Clark explained a story or two above a garage was considered ground floor residential. A residential unit above a commercial would not be considered ground floor residential or be subject to those related policy requirements. Commissioner Balch pointed out page 53 of the DSP. Ms. Clark suggested any effort to circumvent the ground floor residential parking requirement (such as elevating the unit, would Planning Commission Minutes Page 6 of 9 August 26, 2020 t 26, 2020