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One personal care attendant, who provides needed assistance to paratransit riders, may travel with program participants at no additional charge. Additional passengers (companions) are required to pay $3.50 cash fare but are not required to have a voucher of their own. Individual ride services are in operation five days per week(Monday through Friday), 8 AM to 5 PM,excluding the following holidays:New Year's Day,Martin Luther King Day,Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day following Thanksgiving, Christmas Eve, Christmas Day. B. Shuttle Service The CITY also provides shuttle services to the Pleasanton Senior Center, shopping locations and designated medical facilities. This service will not be implemented on the first day of the contract but is planned for implementation during the first year. Scheduling of this service will be performed by the OPERATOR in consultation with the CITY. C. Other Service Components The CITY and the OPERATOR may develop other service components as new service needs are identified and as resources allow. These may not be implemented, however, until such time that there is mutual written agreement between both parties regarding the methods of service delivery and service costs. II. PEFORMANCE STANDARDS AND LIQUIDATED DAMAGES The OPERATOR must provide services in a manner that will maximize productivity and customer service while minimizing expense to the CITY. The service standards and liquidated damages are described in the following chart. These are intended to be reasonably attainable by the OPERATOR, fair to the customer and consistent with the CITY's expectations. These shall be applied, and remain in effect, during the full term of the AGREEMENT. Representatives of the OPERATOR and the CITY will meet as needed to evaluate the system and performance based on these standards. In addition,the OPERATOR will submit monthly performance reports to the CITY providing information specified below. Should it be found that the OPERATOR's performance has contributed to the OPERATOR's failure to achieve these standards the OPERATOR will take all reasonable actions necessary to correct deficiencies. Should deficiencies in performance persist, the CITY may take whatever additional action is necessitated by the circumstances, including termination of the AGREEMENT. While it is expected that every effort will be made by the OPERATOR to comply with the standards described below at all times, none of the following liquidated damages shall apply during the "start-up"period(i.e.,the first 30 days of the AGREEMENT). The CITY's decision with regard to the assessment of liquidated damages, based on the table below, is final and may not be appealed. If the standards and liquidated damages are not fulfilling their intended purpose, the CITY and OPERATOR may, by mutual agreement, make adjustments to the standards and liquidated