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ATTACHMENT 2 SCOPE OF SERVICES I. SERVICE OVERVIEW The mission of the City of Pleasanton's paratransit program(Pleasanton Paratransit Service, or PPS) is to provide safe and reliable transportation for seniors and individuals with disabilities so as to improve their access to community services and activities, to decrease their experience of social isolation, and to enhance their abilities to remain living independently in their chosen communities. PPS is designed to supplement and complement the ADA-mandated services provided by the Livermore Amador Valley Transit Authority (LAVTA). PPS provides the following services to eligible ambulatory and non-ambulatory program participants: • Door-to-Door Transportation • Shuttle Service (to be installed at a time to be determined later in the contract) Program parameters outlined in the scope of services apply to services beginning January 1,2020. A. Door-to-Door Transportation PPS provides wheelchair accessible,door-to-door transportation to and from destinations within the City of Pleasanton, and to limited locations in the adjoining area, such as specific medical facilities in Dublin, Livermore and San Ramon for: a) City residents who are 70 years old and older,and b) City residents who are ADA paratransit eligible. Riders can purchase vouchers (punch cards) through the CITY or OPERATOR. The OPERATOR will manage the voucher (punch card) process and all rider payment options will go through the OPERATOR. Riders can schedule trips from one to three days in advance. Riders may not request same day trip service. Rides are reserved on a first come, first served basis; trip requests are accommodated based on vehicle availability.Rider requests for standing orders must be directed to the OPERATOR for approval and scheduling. The CITY may impose reservation restrictions at any point it deems necessary. For example,the CITY may allow medical trips to be reserved up to seven days in advance while non-medical trips may be restricted to three days advance reservation. In the event that a program participant does not have pre-paid vouchers, a $3.50 cash fare ($4 for out of town trips)will be collected for the one-way trip. Program participants may purchase pre-paid vouchers; no passenger fare is to be collected by drivers when pre-paid vouchers are used.