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Exhibit B PLEASANTON PARATRANSIT SERVICES DEFINITIONS OF OPERATING TERMS Trips A trip is a boarding on a vehicle by a passenger regardless of whether a fare is paid, including boardings by attendants and companions who are not eligible for the program on their own. A round trip is to be reported as two trips. Individual trips Trips by individuals not traveling as part of an organized group. Ambulatory trips Trips by individuals who do not use a lift or ramp to enter or exit the vehicle. Lift/ramp assisted trips Trips by individuals who use a lift or ramp to enter or exit the vehicle. Same-day trips Trips requested and provided on the same day. Subscription trips/Standing Trips provided on a continuing basis, usually every week, Order trips without needing to be reserved each time a trip is taken. Group trips This trip category will not be part of the current contract. Trips made as part of an organized group. The time and destination of a group trip is established by City of Pleasanton. Trips are counted as one-way trips made by each participant on the outing. Example: Group of 10 participants and one attendant travels to and from shopping mall. Total of 22 one-way trips completed(20 participant one-way trips and two attendant one-way trips). Attendant trips Boardings by individuals who travel along with an eligible rider to provide necessary assistance(i.e. pushing a wheelchair,providing a steadying arm while walking, etc.). Companion trips Boardings by an individual who travel along with an eligible rider to provide companionship Vehicle hours of service Total time that vehicles are available for carrying passengers, excluding travel time from an operating terminal to the first pick up,travel time from the last drop off to an operating terminal, and driver breaks.