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• Whether a companion accompanied a rider on a performed trip • Whether the performed trip was for a rider who used the lift • Whether the performed trip was a demand response or standing order ride 4) On-Time Performance Report for Door-to-Door Transportation Service - OPERATOR will include the following for each program participant's ride request: • Rider's last and first name • Assigned vehicle route number for the ride reservation • Date of the requested trip • Whether the ride was performed, canceled, no-showed,canceled late, or a missed trip • Scheduled pick-up time and appointment time, if provided by rider • Actual pick-up time and drop-off time • Whether a late performed or no-showed ride was 1-20 minutes late, 21-59 minutes late or 60 or more minutes late • Ride time for each performed trip Note: Reports 3 and 4 above can be combined into one report if the OPERATOR wishes to do so. OPERATOR shall also provide copies of the driver's manifest and dispatch log(via email)when requested by the CITY. These manifests and logs must be provided within one (1)business day of the CITY's request. Dispatch logs and driver manifests should include documentation on passenger"no-shows", trip cancellations, fare evasions,trip denials, missed trips and any other relevant data that details what may have happened with a participant's trip. VIII. LICENSING,PERMITS AND CERTIFICATIONS The OPERATOR will obtain all required state and local permits and ensure that all drivers are properly licensed for the service they are providing. OPERATOR must also hold all applicable state and local business licenses. The OPERATOR will ensure that all equipment, facilities, personnel and other program elements operate in conformance with applicable federal, state and local laws. IX. FACILITIES,EQUIPMENT AND SERVICES The OPERATOR will furnish all facilities,equipment and services required in the operation and management of the PPS.The OPERATOR must supply an adequate operations and maintenance facility. This facility should be located within reasonable distance of the CITY. The CITY maintains the right to inspect the facility before and during the contract period. Said facility shall be clean and safe for all employees and customers. X. COMPUTER CAPABILITIES The OPERATOR'S computer system must be equipped with a modem capable of communicating with the CITY's computers to receive timely and accurate billing and program data.