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All verified complaints documented in writing. Outcome of complaint investigation and remedial actions taken must be reported to CITY in writing within five days of initial complaint. 6. Monthly Reports and invoices will be Liquidated Damage 6 performance submitted to the CITY by the 10th reports and invoice - $25 per day for each p of each month. incomplete or late invoice and/or submittals report. 7. Safety Training OPERATOR'S vehicle operators None. must complete required driver training and attend monthly safety meeting. 8. Preventive Preventive maintenance on all None. Maintenance vehicles in provision of paratransit service must be completed within 10%of a scheduled interval. Scheduled interval is defined as 3,000 miles or 90 days, whichever comes first. 9. Vehicle Appearance All vehicles used for Pleasanton None Paratransit Service must not begin service without being cleaned to the standards outlined in the scope of work. 10. Uniform All drivers must be in uniform and None Requirements wear visible identification badges while on duty. III. PERFORMANCE REVIEW The City shall have the right to conduct two(2)reviews of OPERATOR'S performance during the Term of this AGREEMENT to verify that OPERATOR has fulfilled its obligations under the AGREEMENT. CITY intends to perform one (1) performance review during the base contract term and reserves the right to conduct one (1) additional performance review at any other point during the Term. Upon notice from CITY that a performance review will be conducted, OPERATOR shall provide all information requested by CITY and cooperate with the review. Performance review may focus on the following, but is not limited to these items: call center performance, total complaints, missed pick-ups, contract compliance,