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Congestion due to Chik-fil-A <br /> Chik-fil-A is located off Owens Drive and Johnson Court. Recently their drive-thru vehicle <br /> queue has been recorded extending from the Chik-fil-A to Owens Drive and at times blocks <br /> the Owens Drive travel lane. <br /> Staff met with Chik-fil-A in October 2019 to request modifications to their drive-thru <br /> procedures. Several striping changes within the Chik-fil-A parking lot have been completed <br /> along with a re-routing of the drive-thru exit vehicles. This re-routing has reduced the number <br /> of conflicts causing congestion and the queues into Chik-fil-A are shorter. Staff will continue <br /> to work with Chik-fil-A to implement solutions to eliminate the queue spillback that <br /> periodically still impacts Owens Drive during the lunch and dinner hours. <br /> Page 3 of 3 <br />