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6,134 conversations handled* <br />7,384 referrals provided <br />ditional October 211 stats <br />Current fiscal year-to-date 211 stats <br />Services Database <br />507 agency record updates <br />74% female <br />26% single mothers with minor children <br />57% Living with disabilities <br />*reflects both calls and two-way texts to 211 <br />Housing Database <br />644 units added <br />368 program record updates 1,776 records updated <br />Caller Stories <br />A Pleasanton woman called wanting to know information about <br />the Planned Safety Power Shutoff. She said her phone was getting <br />ready to die. 211 was able to check her address and give her detailed <br />outage information in her area, such as the start <br />time, estimated restoration time, customers affected, cause, status <br />and last update. We were also able to provide her with the location <br />of a Community Resource Center where she could charge her cell <br />phone. <br />For additional 211 call examples handled in October, go here. <br />AHIP (AIDS Housing Information Project) <br />AHIP (AIDS Housing Information Project) offers housing and <br />human services resource referrals to People Living with <br />HIV/AIDS via a designated phone line and through one-on- <br />one, in-person assistance at clinics and AIDS Service <br />Organizations. <br />In October, AHIP had 13 in-person meetings and 104 calls <br />with clients, and provided 121 service referrals and 422 <br />housing referrals. <br />