11 - Laserfiche WebLink

BACKGROUND Library Strategic Plan In 2017, the Pleasanton Public Library adopted a strategic plan with a mission to have the Pleasanton community, "Start Your Journey Here: Discover, Connect, Share," and a vision to, "Inspire Curiosity, Creativity and Community." Two of the five goals established in the plan are to: • Strengthen the Library's programs and services to reflect the expectations and desires of the Pleasanton community. • Engage the community by promoting the value of the Library, including the Library's full range of services and collections. Strategies for these goals include, "To design and implement a comprehensive outreach and communication plan to increase participation," and "To engage and inform the community about library services and programs." These goals center around expanding access to materials and services. Additionally, the American Library Association lists access as a core value of librarianship: All information resources that are provided directly or indirectly by the library, regardless of technology, format, or methods of delivery, should be readily, equally, and equitably accessible to all library users. ALA Policy Manual B.2.1.14 Economic Barriers to Information Access — Core Values of Librarianship from American Library Association. The Materials Recovery Model In an effort to align current PPL practices with the identified strategic goals and objectives, staff conducted extensive research on moving to a materials recovery model and away from an overdue fines model that penalizes members for not returning items on time and can discourage further use of the library by creating negative customer interactions. This policy change is a trend from libraries throughout California including Contra Costa County, San Mateo County, Berkeley Public, and San Diego Public plus countless other libraries throughout the country. The materials recovery model automatically renews materials up to two times. If not returned after this time, members are sent an invoice for the cost of unreturned materials. If the member returns the materials, their invoice would be forgiven. Failure to pay for or return the lost materials 60 days past the due date would result in a replacement fee for the lost materials, a blocked account and referral to the collection agency. Page 2of5