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L. "Space Rent" means the consideration, including any bonus, benefits, or gratuity, demanded or received in connection with the use and occupancy of a mobilehome park or for the transfer of a lease for park space, services and amenities, subletting and security deposits, but exclusive of any amounts paid for the use of the mobilehome dwelling unit. M. "Transfer of ownership" means any voluntary or involuntary sale, assignment or transfer of ownership of a mobilehome or of any interest in the mobilehome, including, but not limited to, a fee simple interest, a joint tenancy interest, a life estate, lease or an interest evidenced by a contract by which possession of the mobilehome is transferred and the remaining Resident retains title, but excluding transfers by a living trust, lease, gift, devise or inheritance to an existing spouse, existing domestic partner, or surviving joint tenant, or a spouse or domestic partner as part of a dissolution proceeding or in connection with entering into marriage or domestic partnership. II. MOBILEHOME ORDINANCE The City has adopted a mobilehome rent stabilization ordinance, codified at Chapter 6.60 of the Pleasanton Municipal Code ("Mobilehome Ordinance"). The Property Owner who is signatory to this Agreement and who is operating its Park in compliance with this Agreement shall be exempted from the Mobilehome Ordinance during the term of this Agreement, except where this Agreement specifically requires compliance with the Mobilehome Ordinance. Except as otherwise provided in this Agreement, issues concerning whether the Property Owner is operating the Park in good faith compliance with this Agreement shall be resolved as provided in Article III of this Agreement. III. DISPUTE RESOLUTION PROCESS A. Initiation of Request. The City Manager may meet on an issue or issues of interest to a Resident or the Property Owner, including the calculations used for a rent increase. The request must be in writing but shall not require any particular number of signatures beyond that of the person making the request. The request must identify the problem(s)to be addressed by the City Manager and may recommend a solution. B. Prerequisite to Request. The City Manager may consider a request only after the following events have occurred: 1. In the case of a Resident requesting a dispute be resolved,the Resident making the request has submitted the issue in writing to the Property Owner's representative. In the case of the Property Owner requesting a dispute be resolved,the Property Owner making the request has presented the issue to the Residents at an all Park meeting. 2. A satisfactory resolution of the issue has not been achieved within 30 days from submittal of the issue under subsection B.1 above. C. Assistance in Process. The City Manager may select staff members, experts, professionals,trades people, or other resources he or she deems necessary to assist in reviewing the request. The City Manager may coordinate efforts towards resolution of disputes with the California Department of Housing and Community Development's Mobilehome Ombudsman. 021538.0001\5359154.1 3