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A woman called from Hayward where she was living in her car with <br /> her two children. She was HIV positive and in the second trimester <br /> of a high-risk pregnancy.The caller was also a domestic violence <br /> survivor, and in spite of her challenges,was working full time.This <br /> call was transferred to Eden l&R's AIDS Housing Information Project <br /> (AHIP) program.AHIP staff determined the caller met the criteria for <br /> a Mainstream Voucher through the Housing Authority of the County <br /> of Alameda(HACA).AHIP is a partner agency authorized to refer <br /> families for the program. <br /> After gathering the necessary paperwork,the client met with AHIP staff the next business day <br /> to complete her application and AHIP staff hand-delivered it to the Housing Authority.A few <br /> weeks later the client met with the Housing Authority to get her Mainstream Voucher,and is <br /> now able to start her housing search. <br /> For additional 2-1-1 call examples handled in January,go here. <br /> Caller Feedback <br /> "I was having a whole bunch of issues. I called and I thought I'd <br /> get a machine, so it was really nice to have a person answer. <br /> She was really helpful. Thank you!" <br /> CUD <br /> -1111144: j 41115, <br /> Databases <br /> Five new programs were added to the Services Database this month for a total of 1,216 <br /> agencies and 3,121 programs. <br /> .* ."; <br /> n =, Aa tt.Hl � to a • <br /> ... �.� NN•, .T "I H 7 + 2. <br /> 103 new units were added to the housing database in January for a total of 73,803 housing <br /> units.Staff updated 4,729 records this month, a new record of updates in a month by the <br /> Housing Department. <br />