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Item 5 <br /> Eden I&R, Inc .* 2 - �10 ` 'i' <br /> r Ptda CUt1Yl) <br /> 2- 1 - 1 Monthly Report for January 2019 <br /> Noteworthy Updates <br /> During the month of January, 5,567 calls were handled by 2-1-1 Resource Specialists and <br /> 8,848 health, housing and human service referrals were provided. Of the unduplicated callers, <br /> 72%are female, 27% are single mothers with minor children,and 59% reported they are <br /> living with disabilities. (These statistics exclude callers who opted to not provide demographic <br /> information during intake.) <br /> For additional 2-1-1 stats for the month of January,go here. For 2-1-1 stats for the current <br /> fiscal year-to-date,go here_ <br /> Partial Federal Government Shutdown <br /> In January, 2-1-1 demonstrated once again its value and responsiveness to community <br /> needs. 2-1-1 received many calls from Bay Area residents who were affected by the partial <br /> federal government shutdown. We connected these federal employees and contractors, and <br /> their family members,to critical resources that provide financial assistance,food, <br /> employment, legal assistance, and more. Click here to read the 2-1-1 call examples for January, <br /> including those related to the shutdown. <br /> Tax Season is Here <br /> In anticipation of requests from clients looking for information on EarnIt , <br /> tax preparation assistance,the 2-1-1 database was updated in • <br /> January with details on the VITA and AARP tax preparation <br /> assistance locations. 2-1-1 Phone Resource Specialists additionally <br /> received training on the Earned Income Tax Credit (EITC) from <br /> United Way Bay Area. EITC is a refundable tax credit for low to ave It!' <br /> moderate-income working individuals and families, particularly <br /> those with children. For information on EITC and if you qualify,as <br /> well as a list of free tax prep sites near you, call 2-1-1! <br /> Call Examples <br />