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BACKGROUND The California 9-1-1 Emergency Communications Branch (CA 9-1-1 Branch) of CaIOES monitors all emergency telephone systems to ensure compliance with minimal operational and technical standards. This Branch also provides funding to PSAPs throughout the state for expenses associated with upgrading or replacing the Customer Premise Equipment (CPE), phone equipment, required to answer 9-1-1 calls and the maintenance expenses required to keep that equipment functioning properly. In past years CaIOES funding was available to cover a broad range of equipment utilized by PSAPs such as phone equipment, voice recorders, computer monitors, and some furnishings. Based on our call volume, the City of Pleasanton Police Department is currently funded for 5 PSAP stations. Our current layout has 4 PSAP stations located in the Dispatch Center and 1 located in a remote location. During a recent audit by CaIOES we were notified that all 5 stations must be located in the Dispatch Center for us to be in compliance with state standards and maintain eligibility to receive any future funding from CaIOES. This upgrade will re-configure the Dispatch Center to include the fifth PSAP station. In addition to the need to include the fifth PSAP station in the Dispatch Center, the landscape is changing as to how PSAPs receive 9-1-1 calls. The traditional landline is no longer the only way to reach a PSAP operator and many of the 9-1-1 calls received today originate from cellular phones. Next Generation 9-1-1, also known as NG911, will provide equality of access to communicate with PSAPs. The full scope of NG911 is evolving and is expected to be an interconnected system of local and regional emergency services networks capable of receiving communication in various ways. Upgrading our PSAPs will move us closer to being capable of receiving alternative communications such as SMS messages (commonly referred to as "text messages"). It is expected that the State of California will mandate this capability in the next few years. CaIOES funding generally occurs every five years. The last funding received by the Pleasanton Police Department was in 2013 for $372,216.67. Typically, PSAP equipment is upgraded every 5 years to stay current with technological developments allowing greater accessibility to the community. This funding is generated through income from landline phone service which is dwindling in our current society. Unless the funding model changes, the income amount will likely continue to decrease over time. Submitted by: Fiscal Review: lnformatio Technol y Review: Approved y: 04A/li ave Sp:�� Tina Olson Allen - 'mond Nelson Fialho Police of Director of Finance Dir- - - • ' formation Technology City Manager Attachment: 1. CaIOES Fixed Allotment Funding Letter