PC 021214 - Laserfiche WebLink

of. He stated that they work very hard to do good things for their associates and to be a great place in which to work. He indicated that last year, they sold close to 450,000 vehicles across the country and that the key to their success has been their low pressure and their very upfront and transparent sales technique in their process. He stated that they want their customers to feel like they have gotten a good deal, and everything has been very transparent and out on the table so that they do not walk away feeling like this was not a great experience, that they did not really enjoy it, and that the car dealer worked one over on them. He indicated that the biggest piece of that is the no- haggle pricing which is something they have pioneered and have been very successful with, where they have one price for the vehicle, no matter who comes in. He added that they stand behind their vehicles with a 30 -day warranty and have a five -day return policy that if the car does not fit into their garage or the coffee cup does not fit into the cup holder, they can bring the car back and they will unwind the transaction and make that right. Mr. Henderson stated that they focus quite a bit on training and having a culture of diversity; they focus very intently on rewarding and recognizing associates, both from the individual standpoint and then also as a store. He added that they have a lot of competitions within the store that give the associates the chance to excel. He noted that they have competitive compensations and benefit plans and really do a lot to foster a good work /life balance for their associates. Mr. Henderson stated that another thing CarMax is bringing to the area is the CarMax Foundation, which was established in 2003 and is basically a way that associates can help give back to the communities that they work in. He indicated that, for example, for every hour an associate volunteers with a qualified charity, CarMax will donate $10 to that charity, and CarMax will match every dollar that they donate to that charity. He noted that this helps encourage their associates to get out into the community where they live and work in and be a part of the community. He indicated that they have given away about $20 million since that was brought into fruition about ten years ago, and last year, they awarded about $4.5 million in grants and other payments. Mr. Henderson then introduced Amanda Steinle, who works for CenterPoint Integrated Solutions, the development company that CarMax uses to help develop sites and do feasibility and entitlements work. Amanda Steinle stated that she would not reiterate a lot of what Ms. Bonn had presented but would just highlight a couple of things about the site plan and about how CarMax operates. She then presented some slides showing the site plan in the western half of the 37 -acre auto mall site within Staples Ranch, the 13,00- square -foot sales building with two entrance vestibules from the customer and employee parking lots, the sales and inventory area, the adjacent building where service exchanges happen, the 45,000- square -foot service building, Final Quality Control (FQC) and carwash area, and offices. She indicated that since receiving comments on their first CarMax application, they have made some modifications such as the increased number and size of trees to screen the service building, and the addition of some windows in the east - facing FQC building. PLANNING COMMISSION MINUTES, February 12, 2014 Page 29 of 38