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. NEW WORLD SYSTEMS CORPORATION STANDARD SOFTWARE MAINTENANCE AGREEMENT This Standard Software Maintenance Agreement(SSMA)between New World Systems Corporation(New World)and Pleasanton,CA(Customer)sets forth the standard software maintenance support services provided by New World. 1. Service Period This SSMA shall remain in effect for a period of three(3)years from(start date)7/1/15 to(end date)6/30/18. 2. Services Include The following services or features are available under this SSMA: (a) Upgrades, including new releases,to the Licensed Standard Software(prior releases of Licensed Standard Software application packages are supported no longer than nine(9)months after a new release is announced by New World). (b) Temporary fixes to Licensed Standard Software(see paragraph 6 below). Software fixes will be delivered electronically. (c) Revisions to Licensed Documentation.Documentation will be delivered electronically. (d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00 a.m.to 8:00 p.m.(Eastern Time Zone). (e) Invitation to and participation in user group meetings. (1) Emergency 24-hour per day telephone support,for Aegis CAD only,seven(7)days per week for Licensed Standard Software. Normal service is available from 8:00 a.m.to 8:00 p.m.(Eastern Time Zone). After 8:00 p.m.,the Aegis CAD phone support will be provided via beeper and a New World support representative will respond to CAD service calls within 30 minutes of call initiation. Items a,b,and c above will be provided to Customer by electronic means. Additional support services are available as requested by Customer using the then-current hourly rates or applicable fees. 3.Maintenance for Modified Licensed Standard Software and Custom Software Customer is advised that if it requests or makes changes or modifications to the Licensed Standard Software,these changes or modifications(no matter who makes them)make the modified Licensed Standard Software more difficult to maintain.If New World agrees to provide maintenance support for Custom Software or Licensed Standard Software modified at Customer's request,then the additional New World maintenance or support services provided shall be billed at the then-current hourly fees plus reasonable expenses. 4. Billing Maintenance costs will be billed annually as detailed on the following page. If taxes are imposed,they are the responsibility of the Customer and will be remitted to New World upon being invoiced. 5. Additions of Software to Maintenance Agreement Additional Licensed Standard Software licensed from New World will be added to the SSMA per the terms of the contract adding the software. Maintenance costs for the additional software will be billed to Customer on a pro rata basis for the remainder of the current maintenance year and on a full year basis thereafter. (Rev.SSMA 03/06) CONFIDENTIAL Pleasanton,CA